Summary
Overview
Work History
Education
Skills
Additional Info
References
Timeline
Generic

Howard Clayton

Arlington,TX

Summary

Dynamic professional with a proven track record at Jack Cooper Transport Co, adept in commercial driving and exceptional at maintaining safety management protocols. Excelled in load monitoring and delivering customer-focused solutions, enhancing operational efficiency. Skilled in leveraging technical support expertise to resolve complex issues, demonstrating strong problem-solving and communication abilities.

Overview

21
21
years of professional experience

Work History

Driver

Jack Cooper Transport Co
Arlington, Texas
09.2011 - 02.2025
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Monitored road conditions and traffic patterns to adjust routes as needed.
  • Recorded expenses and maintained receipts.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Adhered strictly to DOT regulations for hours of service when driving long distances.

Advanced Technical Support Representative

U.S. Suppot
Shreveport , LA
05.2008 - 09.2011
  • Managed the configuration and setup of customer accounts and systems.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Employed knowledge of electronic and electrical principles to troubleshoot equipment.

Auto Handler

Jack Cooper Transport Co
Shreveport, LA
06.2004 - 04.2008
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Followed company policies related to safety procedures while operating vehicles or equipment.

Education

Criminal Justice

Grambling State University
Grambling, LA

Skills

  • Delivery pickup
  • Commercial driving
  • Load monitoring
  • Safety management
  • Route determination
  • Accident prevention
  • Loading and unloading

Additional Info

Although possibly outside of time frame, I have production experience at Atlas Processing( scaffolding and summer help), General Electric and Frymaster.( Temp services) ,before acquiring my CDL.

References

References available upon request.

Timeline

Driver

Jack Cooper Transport Co
09.2011 - 02.2025

Advanced Technical Support Representative

U.S. Suppot
05.2008 - 09.2011

Auto Handler

Jack Cooper Transport Co
06.2004 - 04.2008

Criminal Justice

Grambling State University

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Howard Clayton