Howard Garrison
Mays Landing,NJ
Summary
As an experienced Customer Service Associate, I would like to utilize my earned skills and provide assistance to both internal and external customers by resolving their inquiries and assist in all aspects within the organization to make a customer service difference. Authorized to work in the US for any employer. Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Committed to staying current on market trends and consumer interests. Adept at stocking and arranging merchandise in high-volume retail establishments. Positive and outgoing team professional with team-player mentality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Visual Merchandiser-Sales Associate
Macy's
Mays Landing, NJ
10.2017 - Current
- Create and manage aesthetically pleasing interior displays to promote and showcase company products in alignment with corporate sales objectives which includes performing product merchandising tasks including reading planograms, setting up and taking down displays.
- Enhance the overall store appearance by applying careful consideration to product and display locations.
- Promote seasonal products and trends to ensure the efficient movement of stock.
- Greet customers in a timely fashion while quickly determining their needs
- Complete all point of sale opening and closing procedures.
- Mentor new sales associates to contribute to the store's positive culture.
- Staged and styled mannequins with appropriate lighting for best in-store presentation.
Rebate Administrator
Ansell Healthcare
Iselin, NJ
11.2007 - 04.2017
- Assigned account numbers to distributors and their customers which will allow rebate submissions.
- Provided rebate credits of approximately $1.2 million per month by entering information provided by customers.
- Arranged order of rebates prior to entry into the rebates database.
- Communicated with customers regarding discrepancies and contract inquiries.
- Prepared reports and maintained a daily tracking report of incoming rebates.
Customer Service Representative
Ansell Healthcare
Iselin, NJ
11.2007 - 04.2017
- Answered client related inquiries regarding order status and shipping.
- Processed customer orders, inquiries and provided price quotes.
- Researched and processed credit and debit requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Diploma -
Port Richmond High School
Skills
- Microsoft Excel
- Microsoft Word
- ORACLE
- SAP
- Merchandising Plan Development
- Display Building
- Stocking and Replenishing
- In-Store Event Display Management
- Interior Retail Displays
- Upselling and Cross-Selling
- Visual Merchandising
- Customer Service
- Seasonal Promotions
Timeline
Visual Merchandiser-Sales Associate
Macy's
10.2017 - Current
Rebate Administrator
Ansell Healthcare
11.2007 - 04.2017
Customer Service Representative
Ansell Healthcare
11.2007 - 04.2017
Diploma -
Port Richmond High School
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