Howard Kang
La Palma,CA
Summary
Driven expert in client service/experiences with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
5
5
years of professional experience
Work History
Double Agent
Best Buy
06.2022 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Established strong customer relationships, building recommendations and loyalty.
Assistant Store Manager
Micro Center
09.2021 - 05.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Geek Squad Manager
Best Buy
03.2018 - 08.2021
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Education
Bachelor of Science - Psychology
California State University - Long Beach
Long Beach, CA06.2015
Associate of Science - Psychology
Cypress College
Cypress, CA06.2013
Skills
- Professional Networking
- Microsoft Dynamics
- Sales Support
- Customer Support
- Technical Support
- Upselling
- Sales Goals
- Brand Visibility
- Conflict Resolution
- Problem-Solving Skills
- Critical Thinking
Timeline
Double Agent
Best Buy
06.2022 - Current
Assistant Store Manager
Micro Center
09.2021 - 05.2022
Geek Squad Manager
Best Buy
03.2018 - 08.2021
Bachelor of Science - Psychology
California State University - Long Beach
Associate of Science - Psychology
Cypress College
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