Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOWARD J. KIM

GLENDALE

Summary

Dynamic and reliable professional with extensive experience in customer service at Forest Lawn. Proven ability to resolve conflicts and enhance client satisfaction through effective communication and problem-solving skills. Adept at multi-tasking and maintaining a professional demeanor, ensuring a positive experience for families during challenging times.

Overview

15
15
years of professional experience

Work History

Guest Services Specialist 1

Forest Lawn - Glendale
12.2021 - Current
  • Assists client families in the reception/lobby area.
  • Determine the nature of the visit and contact the appropriate department if needed.
  • Be able to help families that have visitations and answer questions relating to funeral arrangements, products, and other services.
  • Help families locate their loved ones by giving out detailed maps to locations.
  • Escort families to arrangement rooms that are at the park to make funeral arrangements with a memorial counselor.
  • Represent Forest Lawn in a courteous and professional manner.

Driver

Uber Technologies
03.2014 - Current
  • Company Overview: Uber is a smart phone app based, on demand ride share service.
  • I go online with the Uber app and receive request for transportation.
  • I pick up Uber clients and drive them to their destination.
  • Uber is a smart phone app based, on demand ride share service.

Funeral Services Assistant

Forest Lawn - Hollywood Hills
07.2019 - 12.2021
  • Assists funeral service directors in conducting funeral services and performing relevant duties such as directing pallbearers and carrying caskets, transporting and setting up flowers, directing traffic to parking areas, tending to families attending at chapels and grave sites, and assisting with outside mortuaries among others.

Transport Driver

One Call Care
11.2013 - 07.2019
  • Company Overview: One Call Care Transport and Language is a division of One Call Care management.
  • I pick up worker's compensation patients and drive them to their medical appointments and back to their residence.
  • One Call Care Transport and Language is a division of One Call Care management.

Delivery Driver

Munchery
06.2015 - 01.2019
  • Company Overview: Munchery is a company that hires top chefs to make ready meals using fresh ingredients and sells those meals through their website and smart phone app.
  • Munchery is a company that hires top chefs to make ready meals using fresh ingredients and sells those meals through their website and smart phone app.

Correctional Officer

Los Angeles County Sheriff's Department
03.2010 - 10.2013
  • Supervised the conduct of Los Angeles county jail inmates in sleeping quarters, during meals, recreation, and work assignments.
  • Prepared inmates for court appearances.
  • Performed administrative duties such as maintaining unit logs and records, and preparing reports as needed.
  • Operated a computer terminal to obtain criminal information such as warrants and holds, and update classification, and other housing information.
  • Maintained and provided for the safety and welfare of inmates.

Education

Paralegal Studies -

Merit College
Van Nuys, CA
03.1994

High School -

Glendale High School
Glendale, CA
07.1988

Skills

  • Customer service
  • Problem solving
  • Multi-tasking
  • Communication skills
  • Flexible
  • Positive
  • Reliable
  • Professional
  • Team collaboration
  • Time management
  • Conflict resolution
  • Professional demeanor
  • Customer support
  • Goal-oriented mindset

Timeline

Guest Services Specialist 1

Forest Lawn - Glendale
12.2021 - Current

Funeral Services Assistant

Forest Lawn - Hollywood Hills
07.2019 - 12.2021

Delivery Driver

Munchery
06.2015 - 01.2019

Driver

Uber Technologies
03.2014 - Current

Transport Driver

One Call Care
11.2013 - 07.2019

Correctional Officer

Los Angeles County Sheriff's Department
03.2010 - 10.2013

Paralegal Studies -

Merit College

High School -

Glendale High School

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