Paula Raeburn
Durham,NC
Summary
. Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
29
29
years of professional experience
Work History
Guest Services Specialist
Elevate Salon Institute
Durham, NC
08.2018 - 06.2022
- Responsible for opening school in morning and setting up front desk register.
- Take incoming calls and assist clients with scheduling appointments. Print schedules for students and distribute to instructor
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Check guests out and make sure services received are documented correctly
Guest Services Specialist
Bella Trio Salon And Spa
Durham, NC
09.2014 - 09.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answering phones in a busy and active workplace.
- Upsell services to guest and showing new product and any specials.
- Check guest out and make sure charges are correct. Show products that have been recommended by stylistsl
Executive Director
Florida Aviation Business Association
Titusville, FL
06.1998 - 09.2018
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Plan and oversee Annual Statewide Annuak Conference. Work with major hotels to secure rooms, meeting space ad food service.
- Edit and coordinate production of quarterly Association magazine.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Skills
- Guest Inquiries
- Customer Service
- Event and Party Planning
- Verbal and Written Communication
- Cash Register Operations
- Customer Satisfaction
- Reservation Processing
Timeline
Guest Services Specialist
Elevate Salon Institute
08.2018 - 06.2022
Guest Services Specialist
Bella Trio Salon And Spa
09.2014 - 09.2019
Executive Director
Florida Aviation Business Association
06.1998 - 09.2018
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