Howard LaGray
Elizabethtown,KY
Summary
Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells automobile and products while adapting to new industry trends and changing customer desires.
Overview
47
47
years of professional experience
Work History
Senior Retail Sales Associate
HARDIN COUNTY HONDA
Elizabethtown, Ky., Ky.
04.2006 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Tightened security around store to reduce shrink and alleviate theft.
- Assisted in driving sales through targeted product presentation and merchandising.
- Monitored adherence to cost control measures, effectively reducing waste [Number]%.
Owner Consultant
Self Employed
Loudenville, OHIO
03.1997 - 01.2017
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Founded and managed [Type] business, growing revenue to $6,0000.0 in first year.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Business Manager
Tri County Ford
Radcliff, KY
02.2003 - 04.2006
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Reginal Sales Manager
Aegis Cosumer Finance
Merriam, KS.
01.1990 - 01.1997
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Established and cultivated solid business relationships with new or existing customers.
- Used vendor expertise to deliver educational content to sales team.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Researched competitors' activities and products to uncover new trends
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
Education
Business
Ohio Buckeye College
Akron, OhioHigh School Diploma -
John F. Kennedy High School Ny.
UTICA, NY.05.1975
Skills
- Employee Performance Management
- Computer Proficiency and Microsoft Office
- Operating Procedures and Policies
- Customer Complaint Resolution
Timeline
Senior Retail Sales Associate
HARDIN COUNTY HONDA
04.2006 - Current
Business Manager
Tri County Ford
02.2003 - 04.2006
Owner Consultant
Self Employed
03.1997 - 01.2017
Reginal Sales Manager
Aegis Cosumer Finance
01.1990 - 01.1997
Business
Ohio Buckeye College
High School Diploma -
John F. Kennedy High School Ny.
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