Howard Luna
Lone Oak,TX
Summary
Highly driven individual with oven twenty five years of experience in management, sales and customer service/support. 100% Bilingual, with vast knowledge in guiding campaign development, product launches, and content strategy to elevate brand profiles. Excel at building rapport and easily gaining trust crafting high-impact communications and maintaining consistent messaging to team members and clients across multiple cities and time zones. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
Work History
Broker/Owner
HD Homes RD
, Sto. Dgo.
01.2020 - Current
- Oversee a 12-person communications team tasked with executing marketing initiatives across event coordination, branding, public relations, and business development
- Provide Services for Commercial Real Estate, Property Management, Mortgage Lending Services, Marketing and more
- Charged with keeping team on-task through daily check-ins and weekly one-on-one Zoom meetings
- Represent the brand in all press interviews, industry panels, and corporate communications initiatives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operation Manager
All Tech Innovations LLC
Lone Oak, TX
01.2019 - Current
- Overseed all operational activities
- Hired and trained key personnel to grow PR and social media community growth and engagement
- Managed a team of developers across multiple countries and time zones
- In charge of overseeing, tested and building cryptocurrencies financial platforms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
Business Manager
Greentree Toyota
Danbury, CT
01.2014 - 01.2019
- Oversee workers activities such as hiring, training, and evaluating new hires
- Helped and presented different financing options available to buyers
- In charge of marketing and presenting multiple protection and services programs to consumers
- Trained and supervised sales force on how to properly represent the brand
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
Education
Business Administration Associate
CITY COLLEGE OF NEW YORK
1989
Skills
- SKILLS & EXPERTISE
- Presenting Marketing and/or promotional material over Zoom and Google Meet
- Long Distance Project Management
- Branding
- Rebranding Support
- Proficient in
- Microsoft Office Suite
- Search Engine Optimization (SEO)
- Scheduling
- Team Oversight
- Negotiation
- Marketing
- Staff Management
Timeline
Broker/Owner
HD Homes RD
01.2020 - Current
Operation Manager
All Tech Innovations LLC
01.2019 - Current
Business Manager
Greentree Toyota
01.2014 - 01.2019
Business Administration Associate
CITY COLLEGE OF NEW YORK
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