HOWARD ORTIZ
San Antonio,Texas
Summary
Systems Analyst with over 15 years of experience. Success using technical expertise to drive business goals and metrics. Proven record of assimilating many environments, working independently, and adapting theoretical processes from functional to technical. Possess communication, analytical, and problem-solving skills focusing on customer and employee satisfaction.
Overview
20
20
years of professional experience
Work History
Phone Repair Technician
Charter Communications, Spectrum
Middletown, New York
01.2017 - 01.2021
- Maintain a good average handling time.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Application Programmer Analyst
New York Life Insurance Company
01.2001 - 01.2016
- They provided technical solutions for clients utilizing the CyberLife insurance application
- I was a member of the production support team
- Major projects included technical analysis and tailored modifications for variable life and annuity products, conversions, routines, and reports specific to New York Life
- Performed duties and tasks to support full system life cycle management
- This involved analysis, technical requirements, design, coding, testing, and implementation of systems and application software
- Ensured effective communication supported the objectives within the planned schedule reducing costly delays
- Consulted with customers to identify current procedures, clarify program objectives, and provide any technical support needed
- Conducted systems and required analyses to identify project action items, task lists, cost, and time estimates.
Education
BS - Computer Science
Chapman University
Orange, CASkills
- Expert Problem Solving
- Object-Oriented Programming
- Development lifecycle management
- Compatibility Testing
- Continuous integration tools
- Software development proficiency
- Quality Control
- Strong debugging skills
Technical Experience
IBM OS390/370, Cobol, Cobol II, Assembler, Power BI, JCL, SYNCSORT, Fileaid, Microsoft Excel and Word, Easytrieve, Xpeditor, Intertest, CA Endevor, SCM, VSAM, IDMS, CICS, IBM OS390/370 Enterprise COBOL for z/OS, MVS, Windows XP and 7
Timeline
Phone Repair Technician
Charter Communications, Spectrum
01.2017 - 01.2021
Senior Application Programmer Analyst
New York Life Insurance Company
01.2001 - 01.2016
BS - Computer Science
Chapman University
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