At Choice Communication, I leveraged my expertise in screen replacement and exceptional customer service to enhance client satisfaction significantly. By implementing efficient repair strategies and fostering strong supplier relationships, I secured high-quality parts, reducing repair times and costs. My dedication to continuous skill improvement and ability to resolve complex technical issues resulted in a marked increase in customer loyalty and repeat business.
Hi, I’m
Irvin Cardenas Facio
Phone Technician
Lithonia,GA
Summary
Overview
1
year of professional experience
2
Languages
Work History
Choice Communication
Phone Repair Technician
07.2023 - Current
Job overview
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Upheld strict adherence to company policies and procedures, maintaining a professional and consistent level of service for all clients.
- Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
- Continuously improved technical skills through participation in training courses and workshops within the industry.
- Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
- Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
- Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
- Streamlined repair processes by implementing effective time-management strategies and prioritizing tasks as needed.
- Developed strong relationships with suppliers, securing high-quality replacement parts at competitive prices.
Choice Communication
Customer Service Cashier
07.2023 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
CBT N.2 Atizapan De ZaragozaEmiliano Zapata, 52918
High School Diploma
07.2023
University Overview
A Graphic Designer, or Commercial Artist, creates designs or visual concepts that deliver information through imagery, art and photographs. Their duties include liaising with a client to determine what kind of work and concepts the client has, generate ideas and create layouts that align with the client’s wants and needs.
Skills
- Speaker Repair
- Charging Port Repair
- Button Repair
- Expert Soldering
- Camera Repair
- Screen Replacement
- Water Damage Repair
- Network Troubleshooting
- Battery Replacement
- Warranty Services
- Hardware diagnostics
- Data Recovery
- Component-Level Repair
- Precision Repair
- Software Installation
- Network configuration
- Warranty processing
- Hardware Repair
- Mobile Device Management
- Electrical Troubleshooting
- Safety practices
- Troubleshooting systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phone Repair Technician
Choice Communication
07.2023 - Current
Customer Service Cashier
Choice Communication
07.2023 - Current
CBT N.2 Atizapan De Zaragoza
High School Diploma
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