Howard Thomas
ATHENS,TX
Summary
Dynamic computer technician with a positive attitude and strong problem-solving skills, successfully migrated data during system upgrades at Home. Proven ability to enhance customer satisfaction through effective technical support and meticulous hardware troubleshooting, ensuring optimal performance and longevity of systems. Committed to teamwork and collaboration in all endeavors.
Overview
21
21
years of professional experience
Work History
Volunteer
Eastern Hills Church of Christ
08.2017 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Computer Technician
Self
01.2005 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Successfully migrated company data during system upgrades without losing any critical information.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Education
Bachelor of Science - Computer Security And Forensics
Kaplan University
Davenport, IA05-2011
Skills
- Positive attitude
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Installation and repair
- Hardware troubleshooting
- Network configuration
- System upgrades
- Technical support
Accomplishments
Holds a General class Ham Radio License.
Skywarn Volunteer
Emergency communication
Timeline
Volunteer
Eastern Hills Church of Christ
08.2017 - Current
Computer Technician
Self
01.2005 - Current
Bachelor of Science - Computer Security And Forensics
Kaplan University