Howard Walker
Knoxville,TN
Summary
Motivated and adaptable salesman with extensive experience in sales and marketing strategies. Known for exceptional customer service and effective teamwork, ready to contribute to business growth by enhancing client relationships and optimizing sales processes.
Overview
48
48
years of professional experience
Work History
Salesman
Rocky Top Chrysler
Kodak, TN
08.2025 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted product demonstrations to highlight key features and benefits.
- Maintained up-to-date knowledge of inventory, promotions, and financing options.
- Collaborated with team members to achieve monthly sales targets effectively.
- Provided exceptional customer service to foster repeat business and referrals.
- Processed sales transactions accurately using dealership management software.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Developed rapport with clients to understand their automotive needs and preferences.
Auto Salesman
Oak Ridge Nissan
Oak Ridge, TN
08.2022 - 07.2024
- Assisted customers in selecting vehicles based on preferences and needs.
- Demonstrated vehicle features and functionalities during test drives.
- Collaborated with finance team to facilitate customer financing options.
- Maintained up-to-date knowledge of inventory and promotions to inform clients.
- Followed up with leads to nurture customer relationships and drive sales.
- Participated in dealership events to enhance community engagement and visibility.
- Provided feedback to management on customer trends and preferences for improvement.
- Trained new sales associates on product knowledge and sales techniques.
Auto Parts Salesman
Knox Auto Parts
Knoxville, TN
09.2019 - 07.2022
- Assisted customers in identifying and selecting appropriate auto parts for various vehicle models.
- Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
- Provided product knowledge and technical support to customers, enhancing overall satisfaction.
- Trained new staff on sales techniques and product information to improve team performance.
- Collaborated with suppliers to source quality parts, optimizing procurement processes.
- Implemented promotional strategies that increased customer engagement and boosted sales revenue.
- Analyzed sales trends to forecast demand and adjust inventory levels accordingly.
Assistant Store Manager
Auto Zone
Knoxville, TN
09.2015 - 09.2019
- Assisted in managing daily operations, ensuring efficient workflow and service excellence.
- Trained and mentored new staff on customer service practices and product knowledge.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Collaborated with management to create schedules that maximize staff productivity and coverage.
- Conducted regular audits on cash handling procedures to ensure accuracy and compliance.
- Analyzed sales reports to identify trends, informing strategic decisions for merchandise selection.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty initiatives.
Air Traffic Controller
FAA
Atlanta, GA
03.1985 - 05.2015
- Coordinated aircraft movements to maintain safe distances and prevent collisions.
- Monitored radar systems to track flight paths and ensure compliance with air traffic regulations.
- Provided real-time instructions to pilots during takeoff, landing, and in-flight maneuvers.
- Implemented safety protocols to enhance operational efficiency and minimize risks in air traffic control.
- Mentored junior controllers, fostering skills development and adherence to best practices in air traffic management.
- Analyzed trends in flight patterns to optimize traffic flow and reduce delays at busy airports.
- Collaborated with various stakeholders, including pilots and ground crews, to facilitate seamless operations.
- Led training sessions on new technologies and procedures for continuous improvement within the team.
Air Traffic Controller/Helicopter Pilot
US Army
Honolulu, HI
11.1977 - 03.1985
- Coordinated air traffic operations to ensure safe and efficient flight movements within designated airspace.
- Implemented standard operating procedures to enhance communication and reduce operational errors.
- Monitored aircraft positions using radar systems, providing real-time updates to pilots and ground crews.
- Trained junior controllers on air traffic protocols, fostering a culture of safety and teamwork.
- Developed contingency plans for emergency situations, ensuring swift response and minimal disruption.
- Analyzed traffic patterns to optimize flight routes, improving overall airspace management efficiency.
- Led team meetings to review performance metrics, driving continuous improvement initiatives in operations.
- Collaborated with military and civilian agencies to maintain effective inter-agency communication during joint operations.
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Supported continuous improvement initiatives within the control center, enhancing overall performance and reducing errors.
- Enhanced safety by effectively managing air traffic in high-density airspace.
- Participated in cross-functional teams to develop process improvements and enhance overall efficiency within the control center.
- Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
- Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.
- Optimized airport capacity and minimized congestion through strategic runway utilization planning.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Oversaw [Number] emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
- Improved airspace utilization by designing innovative flight path solutions that reduced congestion around busy airports.
- Notified airport response personnel to be ready when emergency situations presented.
- Developed comprehensive training programs for new hires, fostering a culture of excellence among air traffic controller teams.
- Promoted a positive work environment within the control center by encouraging teamwork and open communication among staff members.
- Maintained up-to-date knowledge on evolving aviation regulations and guidelines, ensuring full compliance in all air traffic control operations.
- Streamlined processes by integrating advanced technology tools into daily operations for improved efficiency and accuracy.
- Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
- Conducted regular evaluations of operational procedures, recommending improvements when necessary for optimal functioning.
- Collaborated with fellow controllers to troubleshoot issues, ensuring prompt resolution of conflicts or system failures.
- Coordinated [Number] domestic and international air ambulance flights on monthly basis.
- Contributed to ongoing professional development opportunities for self and team members, staying current on industry trends and best practices in air traffic control systems.
- Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
- Researched continually to stay up to date on new FAA rules and policies.
- Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
- Analyzed flight plans to determine safety and accuracy, leaving no room for errors.
- Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
- Participated in emergency simulations and drills to increase readiness.
- Tracked aircraft movements in airspace to communicate and provide instructions to pilots.
- Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.
- Used radar and radio communications to accurately identify and monitor air traffic.
- Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
- Utilized computerized flight planning and automated tracking systems for flight activity monitoring.
- Monitored aircraft departure and arrival times to determine accuracy and report delays.
- Scrutinized flight patterns to determine available airspace and prevent collisions.
- Documented air traffic activity to enable tracking history and maintain accurate records.
- Developed and implemented air traffic control strategies, optimizing airspace.
- Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
- Coordinated with FAA to determine compliance with all regulations.
- Executed flight operations in diverse environments, ensuring mission success and safety compliance.
- Conducted pre-flight inspections to verify aircraft readiness and adherence to safety protocols.
Education
Bachelor of Science - Biblical Studies
ABBI
Knoxville, TN05-2026
No Degree - Race Car Setup/ Car Chief
UNOH
Lima, OH02-2008
No Degree - Automotive/ Race
Nascar Tech
Charlotte, NC02-2005
Skills
- Sales and marketing strategies
- Customer relationship building
- Sales strategy development
- Upselling and cross selling
Accomplishments
- Supervised team of 160 staff members.
Timeline
Salesman
Rocky Top Chrysler
08.2025 - Current
Auto Salesman
Oak Ridge Nissan
08.2022 - 07.2024
Auto Parts Salesman
Knox Auto Parts
09.2019 - 07.2022
Assistant Store Manager
Auto Zone
09.2015 - 09.2019
Air Traffic Controller
FAA
03.1985 - 05.2015
Air Traffic Controller/Helicopter Pilot
US Army
11.1977 - 03.1985
Bachelor of Science - Biblical Studies
ABBI
No Degree - Race Car Setup/ Car Chief
UNOH
No Degree - Automotive/ Race
Nascar Tech
Salesman of the month numerous times
Salesman of the month twice at Rocky Top Chrysler, Salesman of the month twice at Oak Ridge Nissan