Open To Work
Howard Johnson
Raleigh,US
Summary
Client-facing professional transitioning into tech with a strong foundation in customer success, relationship management, and retention. Experienced in managing multiple clients, delivering consistent communication, and improving client outcomes through structured support systems. Google Digital Marketing Certified and currently studying CompTIA A+, with a focus on problem-solving, technical support, and delivering high-quality customer experiences in remote environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Performance Coach / Personal Trainer
Self Employed
Raleigh, NC
10.2024 - Current
- Managed 15–25 active clients, delivering personalized programs and ongoing support
- Maintained strong client retention through consistent communication and accountability systems
- Conducted weekly check-ins (video and messaging) to track progress and improve outcomes
- Built long-term client relationships by providing education, support, and performance feedback
- Resolved client concerns and adjusted plans based on individual needs and goals
- Generated recurring revenue through coaching packages and subscription-based services
Substitute Teacher
Wake County Public Schools
Raleigh, NC
04.2025 - Current
- Delivered instruction and managed classrooms across multiple subjects, maintaining structure and engagement in fast-paced environments
- Communicated clearly with students and staff to ensure continuity of learning and resolve issues in real time
- Adapted quickly to new classrooms, schedules, and challenges while maintaining professionalism and organization
Host
Capital Grille
Raleigh, NC
09.2025 - Current
- Deliver high-volume customer service in a fast-paced hospitality environment.
- Coordinate reservations, guest flow, and operational logistics.
- Collaborate with team members to maintain efficiency and premium service standards.
Store Associate
Costco
Raleigh, NC
04.2024 - 08.2024
- Stocked and organized merchandise to maintain sales floor.
- Delivered efficient customer service by accurately packing groceries and assisting at checkout.
- Retrieved carts and maintained store cleanliness and safety.
Education
Associates of Arts - Business Studies
Cumberland County College
Vineland, NJ 02.2017 - 05.2019
Skills
- Customer Success
- Account Management
- Customer Relationship Management
- Customer Service
- Lead Generation
- Operations Support
- Communication
- Problem Solving
- Customer Support
- Client Retention
- Technical Support
- Trouble Shooting
Certification
Google Digital Marketing
Accomplishments
- Managed and supported 15–25 active clients, maintaining strong retention through consistent communication and accountability systems
- Resolved client concerns in real time, adapting strategies to meet individual needs and goals
- Built long-term client relationships, driving repeat business and referrals through high-quality service
- Balanced multiple responsibilities across training, education, and service roles while maintaining organization and time management
Timeline
Host
Capital Grille
09.2025 - Current
Substitute Teacher
Wake County Public Schools
04.2025 - Current
Performance Coach / Personal Trainer
Self Employed
10.2024 - Current
Store Associate
Costco
04.2024 - 08.2024
Associates of Arts - Business Studies
Cumberland County College
02.2017 - 05.2019