Seasoned Operations and Project Manager with solid record of success in streamlining operations to promote organizational efficiency and customer satisfaction. Dedicated, hard worker with excellent communication, administration, and organizational skills, courteous demeanor, and a strong work-ethic with a drive to do whatever it takes to see the operation succeed.
Overview
21
21
years of professional experience
Work History
Project Manager
Alphanumeric Systems / ViiV Healthcare / GSK
04.2021 - Current
On assignment with ViiV Healthcare and GSK to manage and execute assigned pharmaceutical engagements and services with key third-party vendors, providing specialized knowledge and support.
Serve as the primary point of contact for stakeholders and provide a "whatever it takes" approach to ensure best outcomes and success.
Assure compliance of activities by actively managing and advising stakeholders of policies, procedures, and ways of working to execute compliant and timely programs.
Ensure appropriate third-party oversight is in place, develop third-party key performance indicators including monitoring deliverables, timelines, quality, and cost.
Provide overall coordination of communication between departmental stakeholders and vendors to ensure that processes are followed, and issues resolved in a timely, consistent, and appropriate manner.
Draft written agreements, certify completion of the work, initiate payment, and validate disclosure of payments and transfers of value according to State laws and Federal regulations.
Develop working standards to ensure success and to support expansion services.
Lead client meetings to provide project scope management and tracking throughout the project.
Closely collaborate with legal, compliance, and Medical Directors.
Operations Manager
Priveon, Inc.
07.2011 - 12.2020
Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives, including administrative, HR, hiring, data management, and scheduling.
Helped build, review, and present project proposals and master services agreements, and developed project management roadmaps to ensure timely project delivery.
Accelerated efficiency of operations by controlling budgets, creating and submitting invoices, overseeing customer accounts, managing schedules, and driving project meetings.
Tracked contracts, proposals, and project timelines to keep billing accurate and current.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Created and directed hiring and onboarding programs for new employees.
Entered and ensured all pertinent project, company, and customer data is stored in proper data management tools
Clinical Trials Manager
McKesson (Formerly Biologics, Inc.)
01.2003 - 04.2009
Worked directly with pharmaceutical companies, principal investigators, and sponsors to coordinate clinical trial drug logistics based on study guidelines.
Demonstrated initiative and creativity in developing tailored solutions through proposal, study form, and report development that met the guidelines of the clinical trial.
Negotiated the purchase/donation of drug and clinical trial supplies with pharmaceutical manufactures to meet the needs and budget of the study.
Prepared project proposals for clients based on protocol specifications, client direction, and budget.
Created and adhered to the division’s Standard Operating Procedure Manual.
Prepared and maintained all necessary information and record keeping following all Federal and State laws in multiple CRMs.
Prepared for site audits and coordinated site visits and inspections.
Prepared and presented at client meetings.
Acted as the head liaison to resolve day-to-day issues that resulted in rapid problem solving and improved operational efficiencies.
Education
Bachelor of Science - Molecular Biology
East Carolina University
12.2003
Skills
Project Management
Operations Management
Pharmaceutical & IT Industry experience
Relationship development and customer success
Project development, management of life cycle
Contract Management
Strategic Planning
Clinical Trial Management
Timeline
Project Manager
Alphanumeric Systems / ViiV Healthcare / GSK
04.2021 - Current
Operations Manager
Priveon, Inc.
07.2011 - 12.2020
Clinical Trials Manager
McKesson (Formerly Biologics, Inc.)
01.2003 - 04.2009
Bachelor of Science - Molecular Biology
East Carolina University
Similar Profiles
Kennetth Joseph, PharmD, MBAKennetth Joseph, PharmD, MBA
Regional Director, Community Engagement Sales-West at ViiV (GSK)Regional Director, Community Engagement Sales-West at ViiV (GSK)