Howl Ard
Customer Service Expert
Frederick,MD
Summary
Polite and professional customer service expert successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
In an effort to be concise, here listed is only my most relevant work experience. I am happy to expand further.
Overview
9
9
years of professional experience
Work History
Call Center Rep
AD Health Tech
Frederick, MD
06.2020 - Current
- Processed medical documentation, used electronic medical record (EMR) system, maintained HIPAA compliance when handling patient information Scheduled and processed appointment booking information, patient profiles Answered incoming calls, returned voicemails, email, etc.
- Sent annual appointment reminders via both text and email to all patients - sometimes up to 300 messages a day, and followed up with patients to book.
Account Manager
Woodwind & Brasswind, WWBW
Frederick, MD
01.2020 - 03.2020
- Temp to hire, laid off due to COVID-19 pandemic Answered incoming calls and made outbound calls in a fast-paced sales-driven call center role Handled thousands of dollars of transactions on the phone, maintained PCI law compliance Provided excellent customer service, maintained higher-than-average sales numbers.
Sales Manager
Marketsource - Target Tech
Frederick, MD
12.2018 - 08.2019
- Managed a team of 4 salespeople, trained them on sales techniques, softwares, etc.
- Made schedules for my store and all other stores in the district, a total of 8 stores each with 5 employees.
- Kept track of hundreds of thousands of dollars of inventory, thousands in weekly and sometimes daily sales.
Team Lead
Starbucks
Frederick, MD
09.2016 - 10.2018
- Maintained sanitary working area, handled food and drink with care and in compliance with health codes and safety regulations Manned the register, counted tills upon opening/closing the store Regularly opened the store, including preparing all coffees, pastry cases, registers, espresso machines, etc.
Education
Dimploma -
Spring Brook High School
Silver Spring, MD 08.2009 - 06.2013
Skills
Customer support
Documentation and reporting
Microsoft Office
Logging call information
Phone etiquette expert
High-volume call environments
Telephone headset expertise
Setting appointments
Hobbies
- Roller Skating
- Sewing
- Painting
- Studying Spanish
Timeline
Call Center Rep
AD Health Tech
06.2020 - Current
Account Manager
Woodwind & Brasswind, WWBW
01.2020 - 03.2020
Sales Manager
Marketsource - Target Tech
12.2018 - 08.2019
Team Lead
Starbucks
09.2016 - 10.2018
Dimploma -
Spring Brook High School
08.2009 - 06.2013