Hownisha Reed
Winter Garden,FL
Summary
I possess a pragmatic and creative approach, with robust skills in project management, customer service, and content creation, encompassing social media and presentations. My curiosity and adaptability drive me. I engage in collaborative problem-solving, process enhancement, and timely project delivery. Colleagues regard me as organized, reliable, and adept at juggling various priorities, a trait that instills confidence in my ability to deliver results. I autonomously excel in dynamic, productive, deadline-driven settings and as part of a friendly, goal-oriented team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disney College Program Intern
Disney's Animal Kingdom
Orlando, FL
06.2024 - Current
- Maintain a safe environment for guests by closely monitoring crowd control.
- Ensure guest satisfaction by providing outstanding customer service and adhering to safety procedures.
- Create a welcoming environment for guests by greeting them upon arrival and providing directions when needed.
Community Impact Coordinator
Pennrose Management
Lanham, MD
10.2022 - 05.2024
- Enhanced the quality of life for residents by managing on-site programming and ensuring optimal resource allocation.
- Referred 170 residential clients to team members, community agencies, and organizations for treatment needs
- Conducted needs assessments for residents in order to identify appropriate resources for social and community service programs
- Efficiently utilized Microsoft Programs including MS Word, PowerPoint, Excel, and Teams
- Coordinated and supervised room set-up and breakdown
- Provided logistical support and on-site assistance
- Achieved secured additional funding sources by collaborating with grant-writing team
- Implemented enhancement strategies based on thorough analysis of program evaluation data
- Contributed to the decision-making process by evaluating and recommending appropriate venues and vendors
- Maintained thorough and accurate records of client interactions and transactions
- Actively sought out learning opportunities to enhance knowledge of current field practices
Front Desk Manager
Trinity Washington University
04.2019 - 10.2022
- Proficiently administered front desk duties for a busy fitness center utilized by both student body and neighboring community.
- Provided in-person and phone support by greeting clients and addressing their inquiries
- Addressed, resolved, or escalated customer issues to management for enhanced customer satisfaction
- Maintained a clutter-free and orderly front lobby while organizing information pertaining to equipment, facility, and janitorial concerns
Management and Program Analyst Intern
Internal, IRS
06.2018 - 06.2019
- Played a key role as project manager in the development and on-time completion of a central repository for Disaster Recovery and Contingency (CT) Management documents
- Conducted interviews with key stakeholders and subject matter experts to determine project requirements and recommendations
- Reviewed and evaluated the operational effectiveness of the management program
- Explored best practices for optimizing organizational efficiency and productivity
- Implemented effective procedures and techniques to optimize program performance
- Facilitated effective communication with management regarding project updates and contributed to the generation of project artifacts using PowerPoint presentations and reports.
Education
Master of Arts (M.A.) in Writing with a concentration in Fiction -
Johns Hopkins University
12.2026
Bachelor of Arts in English -
Trinity Washington University
05.2020
High School Diploma -
HD Woodson High School
06.2015
Skills
- Research and Writing
- Conflict Resolution
- Scheduling and Event Planning
- Time Management
- Attention to Detail
- Excellent Verbal and Written Communication
- Problem-Solving
- Interpersonal Relations
Certification
- Certified Project Manager 2019
- Fundamentals of Project Management 2019
- IT Fundamentals 2017
Timeline
Disney College Program Intern
Disney's Animal Kingdom
06.2024 - Current
Community Impact Coordinator
Pennrose Management
10.2022 - 05.2024
Front Desk Manager
Trinity Washington University
04.2019 - 10.2022
Management and Program Analyst Intern
Internal, IRS
06.2018 - 06.2019
Master of Arts (M.A.) in Writing with a concentration in Fiction -
Johns Hopkins University
Bachelor of Arts in English -
Trinity Washington University
High School Diploma -
HD Woodson High School
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