Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Languages
Timeline
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Howraa Hammoud

Dearborn Heights,MI

Summary

UI/UX graduate with strong industry knowledge of UX principals, usability testing, research, and design skills. Mockups, competitive analysis experience with a specialization in user experience design. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

UX Researcher

Freelance
Dearborn Heights, MI
09.2022 - Current
  • Conducted user interviews to gain insights into user behaviors, needs and motivations.
  • Developed research plans, questionnaires and surveys to collect qualitative data.
  • Created personas based on customer research findings.
  • Performed usability testing with users to identify areas for improvement in product design.
  • Designed prototypes of new features and functionality for existing products.
  • Collaborated with designers, developers, and product managers to ensure successful implementation of UX designs.
  • Researched industry trends related to UX design best practices and standards.
  • Reviewed existing user flows and made recommendations for improvements in navigation and interface design.
  • Utilized A and B testing methods to measure the effectiveness of different design solutions.
  • Created web models or prototypes using physical, interface, logical and data models.

Executive Liaison

General Motors
Warren, MI
01.2020 - 11.2021
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Handled escalated customer service concerns to preserve revenue streams from key customers
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

Operations Manager

Centria Healthcare
Farmington Hills, MI
01.2019 - 03.2020
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations
  • Supported conceptual thinking processes to generate customized digital services across multiple platforms

Senior Medical Assistant

Beaumont Health
Dearborn, MI
08.2013 - 06.2019
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
  • Supervised, trained and coached team of medical assistants
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review
  • Closed and submitted patient insurance claims at end of shift
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions

Education

Master of Science - Human Centered Design And Engineering

University of Michigan
Dearborn, MI
05.2023

BBA - Dual Degree Psychology And Business

University of Michigan
Dearborn, MI
12.2019

Skills

  • Communication
  • Executive presentation development
  • User Experience (UX)
  • MS Office
  • Design Thinking
  • Wireframecc
  • Miro
  • UX research
  • Usability Testing
  • Figma
  • Designing experiments
  • Field research
  • Competitive Analysis

Additional Information

2nd place, writing awards, U of M-Dearborn, HCDE Google Certification, Professional U program, U of M-Dearborn, Finalist in Automotive UI contest

Languages

  • English, Native/Bilingual
  • Arabic, Native/Bilingual

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited

Timeline

UX Researcher

Freelance
09.2022 - Current

Executive Liaison

General Motors
01.2020 - 11.2021

Operations Manager

Centria Healthcare
01.2019 - 03.2020

Senior Medical Assistant

Beaumont Health
08.2013 - 06.2019

Master of Science - Human Centered Design And Engineering

University of Michigan

BBA - Dual Degree Psychology And Business

University of Michigan

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Howraa Hammoud