Ho Yin Li
Irvine,California
Summary
Driven data analyst and sales professional with over 4 years of experience in the herbal medicine industry, seeking an opportunity to leverage expertise in data analysis, sales strategy, customer service, and product knowledge to drive business growth and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Data Analyst and Sale Associate
Chi Hing Herbal Medicine Company
12.2021 - 02.2022
- Analyze seasonal sales trends for Chinese herbal medicines
- Create compelling posters for a new product launch
- Emphasize the benefits and advantages of using the new Chinese herbal product
Sales Associate
Sun Sing Mun Medicine Company
04.2021 - 07.2021
- Promote health products such as American Wisconsin Ginseng to assigned sector and territories in order to achieve sales targets
- MAximize product or brand penetration through development and execution of sales call plan
- Provide accurate product information to customers
Procurement Assistant
Ming Tai Hip Hing Loong Company
01.2021 - 03.2021
- Assist the manager sourcing from approved cultivation bases, implementing traceability systems, following quality control measures like proper storage and record-keeping, and dispensing toxic herbs only with practitioner prescriptions
- Inspect and properly store procured herbal medicines, keep transaction records, and follow labeling requirements
Customer Service Officer
Wealth Trading Company
08.2020 - 12.2020
- Respond to customer inquiries about product information, pricing, availability, and usage instructions via phone, email, or chat
- Provide product recommendations and guidance to customers based on their needs and preferences
Field Researcher (Survey Interviewer)
Hong Kong Disneyland Resort
06.2018 - 11.2018
- Conduct interviews with guests and collect data for all in-park research studies at outdoor areas
- Collaborate with cross-functional teams to analyze findings and recommend improvements.
- Utilize survey tools to collect quantitative and qualitative feedback from park visitors.
- Assist in developing reports that summarized research insights for management review.
Interact with guests on a daily basis and provide assistance if necessary
Education
Master of Innovation And Entrepreneurship (M.I.E) - Business Strategy, Product Innovation, Marketing
University of California, Irvine
Irvine, CA06-2025
Bachelor of Science - Global Studies
University of California, Santa Barbara
Santa Barbara, CA08-2024
Skills
- Business Strategy & Market Research
- Digital Marketing & Social Media (TikTok, Xiaohongshu)
- E-commerce Operations & Product Listing
- Google Analytics & Basic Data Analysis
- Customer Relationship Management (CRM)
- Content Creation & Visual Promotion (Canva)
- Bilingual Communication (English, Cantonese, Mandarin)
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Data Analyst and Sale Associate
Chi Hing Herbal Medicine Company
12.2021 - 02.2022
Sales Associate
Sun Sing Mun Medicine Company
04.2021 - 07.2021
Procurement Assistant
Ming Tai Hip Hing Loong Company
01.2021 - 03.2021
Customer Service Officer
Wealth Trading Company
08.2020 - 12.2020
Field Researcher (Survey Interviewer)
Hong Kong Disneyland Resort
06.2018 - 11.2018
Master of Innovation And Entrepreneurship (M.I.E) - Business Strategy, Product Innovation, Marketing
University of California, Irvine
Bachelor of Science - Global Studies
University of California, Santa Barbara
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