HRIDAY GUPTA

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Set and achieved company defined sales goals.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Accountable for landside duty management on shift with particular emphasis on arrivals and departures Curb side, all car parks( STCP, LTCP,ECP)

that airport operates safely and efficiently and in compliance with aviation administration under QATAR AIRWAYS during the FIFA WORLD CUP 2022

• Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
• Collaborated with customers and asked questions to assess needs and budgets.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Maintained sales tracking reports to support operational enhancements and implement corrective actions.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Coordinated schedules and timelines for events.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated florists, photographers, and musicians for events.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Inspected event facilities to confirm conformance to customer requirements.

• Created digital image files for use in digital and traditional printing methods.
• Applied knowledge of production to create high-quality images.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations and provided exceptional service.
• Passionate about learning and committed to continual improvement.
• Created broad range of work using various design techniques.
• Developed creative design for print materials, brochures, banners, and signs.

• Promoted exceptional customer service by engaging clients on sales floor.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Compiled training handbook and related course materials.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.