Service Designer
Saint Bibiana
Savannah, GA
09.2023 - 11.2023
- Conducted extensive user research to understand customer preferences, pain points, and expectations in the restaurant industry.
- Utilized design thinking methodologies to create and iterate on customer journey maps, personas, and service blueprints, providing a clear visual representation of the end-to-end customer experience.
- Collaborated closely with restaurant staff, including servers, chefs, and managers, to gather insights and ensure seamless integration of new service design strategies.
