GANESH REDDY KARRA - Healthcare Analytics Developer - Amistad Community Health Center

Summary

Healthcare Analytics Developer and IT Infrastructure Specialist with 2+ years of progressive experience in a Federally Qualified Health Center (FQHC) environment. Experienced in clinical data analytics, enterprise cloud infrastructure, cybersecurity operations, multi-site networking, VoIP communications, and AI-powered workflow automation. Works at Amistad Community Health Center, directly supporting 130+ users and 180 endpoints across multiple clinic locations in South Texas. Responsible for bridging clinical operations and enterprise IT — translating complex technology capabilities into measurable improvements in patient outcomes, staff efficiency, and organizational performance. Proficient in eClinicalWorks (eCW), Microsoft Azure, Microsoft 365, SQL, Python, Power BI, and a broad range of healthcare compliance and security frameworks including HIPAA.

Overview

1

Certification

2

years of professional experience

Work History

Healthcare Analytics Developer

Amistad Community Health Center

Corpus Christi, Texas

08.2024 - Current

Optimized eClinicalWorks (eCW) EHR workflows and built custom dashboards tracking clinical KPIs, quality measures, and patient outcome metrics for care teams and executive leadership.
Designed, developed, and maintained SQL-driven Power BI dashboards supporting executive, operational, financial, and clinical decision-making across all departments.
Produced Uniform Data System (UDS) reports and federal/state population health reports aligned with FQHC grant and compliance requirements.
Developed Python-based automation scripts to streamline reporting pipelines, reducing manual data processing time and significantly improving data accuracy.
Collaborated with clinical and administrative leadership to identify reporting gaps and deliver actionable business intelligence solutions supporting data-driven decision-making in areas such as chronic disease management, preventive care compliance, and patient engagement.
Enhanced clinical and administrative operations by providing data analysis and performance measurement reporting aligned with HRSA requirements.
Amistad Community Health Center is a Federally Qualified Health Center (FQHC) dedicated to delivering high-quality, affordable primary healthcare to underserved communities across South Texas.
Managed and maintained multi-site healthcare IT infrastructure supporting 130+ users and 180 endpoints, ensuring high availability and performance across all clinic locations.
Configured and secured Cisco network equipment, Sophos firewalls, Meraki wireless systems, VLANs, DHCP, DNS, VPN tunnels, and multi-site infrastructure management.
Led Microsoft 365, Azure, and Microsoft 365 / SharePoint Online modernization initiatives, improving collaboration and communication across all departments.
Administered Microsoft Entra ID (Azure AD) for identity and access management, Intune for endpoint management, Azure Virtual Machines, Azure File Services, and Exchange Online.
Managed 3CX cloud-based VoIP phone systems including SIP trunk configuration, IVR setup, call routing rules, call queues, and multi-site communications infrastructure.
Oversaw full endpoint lifecycle management including procurement, deployment, configuration, patching, and decommissioning of all organizational devices.
Provided Tier 1-3 technical support to clinical and administrative staff, resolving hardware, software, network, and application issues across all clinic locations.
Deployed and managed Endpoint Detection and Response (EDR) solutions providing real-time monitoring, automated threat detection, and rapid incident response across all organizational devices.
Managed Security Operations Center (SOC) monitoring functions, coordinating vulnerability assessments, patch management, and security incident response procedures.
Administered SpamTitan and advanced email security platforms to prevent phishing attacks, malware delivery, and unauthorized access to organizational communications.
Conducted regular security audits, risk assessments, and vulnerability remediation activities to maintain a strong and proactive organizational security posture.
Ensured full HIPAA Privacy and Security Rule compliance across all technology systems, processes, and protected health information (PHI) handling workflows.
Developed and implemented security policies, procedures, and staff training materials to promote a culture of cybersecurity awareness across the organization.
Deployed Healow Genie AI-powered tools to automate prescription refill request processing, reducing turnaround times and freeing clinical staff for higher-value patient care activities.
Developed Python scripting solutions to automate medical records processing, patient communication workflows, and operational reporting tasks across multiple departments.
Designed and implemented end-to-end workflow automation solutions with HIPAA compliance built in as a foundational requirement at every stage of development and deployment.
Delivered targeted improvements in staff efficiency, patient communication response times, and administrative throughput across multiple clinic departments.
Identified and evaluated emerging AI and automation technologies for potential application within the FQHC environment to continuously improve operational performance.

Education

Master of Science - Computer Science

Texas A&M University

Corpus Christi, Texas

05-2024

Bachelor of Technology - Information Technology

SRM Institute of Science and Technology

Chennai, India

05-2021

Skills

Healthcare & Clinical: Healthcare Analytics, eClinicalWorks (eCW), EHR Optimization, HIPAA Compliance, Population Health, UDS Reporting, Clinical KPI Dashboards, Quality Measures, Patient Outcome Tracking
IT Infrastructure: Networking, Firewalls, VLANs, DHCP, DNS, VPN, Cisco, Sophos, Meraki, 3CX VoIP, SIP Trunks, IVR Configuration, Session Border Controllers, Endpoint Lifecycle Management
Cloud & Security: Microsoft 365, Azure, SharePoint Online, Exchange Online, Cybersecurity, EDR/SOC, SpamTitan, Entra ID, Intune, Azure VMs, Azure File Services, Cloud Governance

Development & Data: SQL, Python, Power BI, AI Automation, Workflow Scripting, ETL, Data Analysis, Reporting Pipelines, Business Intelligence, Dashboard Development
Compliance & VoIP: HIPAA Privacy & Security Rule, VoIP (3CX), SpamTitan Email Security, SIP Trunks, Session Border Controllers, SOC Monitoring, Vulnerability Management, Risk Assessments