Htoo Nyaw
Lincoln,NE
Summary
Customer service supervisor with experience in airport operations, staff scheduling, and team supervision. Known for conflict resolution, documentation accuracy, and fast decision making in high-volume environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Supervisor
Prospect Airport Services
Chicago, Illinois
11.2025 - 06.2026
- Supervised a team of 50–60 employees per shift, ensuring staff performed their assigned duties efficiently, safely, and in accordance with operational standards.
- Managed employee call-offs and staffing coverage, promptly finding replacements and reallocating personnel to ensure all positions remained adequately staffed.
- Resolved passenger and airline agent concerns, delivering professional customer service and coordinating effective solutions to operational issues.
- Monitored employee performance and workflow throughout each shift, guiding and supporting staff to uphold productivity, safety, and service quality.
- Coordinated day-to-day airport operations, managing staffing and operational needs to ensure smooth and uninterrupted service.
Coordinator/Dispatcher
Prospect Airport Services
Chicago, Illinois
06.2024 - 11.2025
- Coordinated and dispatched airline ticket office operations, ensuring efficient passenger processing.
- Assist passengers with reservations, check-ins, and ticketing service using AVTECH software.
- Collaborate with airline staff to resolve scheduling or ticketing issues efficiently.
- Delivered consistent customer service, directly contributing to improved passenger satisfaction.
- Ensured accuracy in documentation and passenger records. in documentation and passenger records.
- Responded to airline agents promptly, facilitating timely assistance and support.
Passenger Service Assistant
Prospect Airport Services
Chicago, Illinois
09.2022 - 06.2024
- Delivered exceptional customer service to all passengers, while attending to all requests.
- Assisted passengers with wheelchair and mobility equipment to enhance safety and comfort.
- Coordinated communication among airline staff, passengers, and management to ensure smooth operations.
- Maintained accurate passenger records for timely reporting to management.
- Worked efficiently in fast-paced environments to support day-to-day operations.
- Assisted team members to ensure smooth, productive workflow.
Education
High School Diploma -
Steinmetz College Prep
Chicago, IL06-2024
Associate of Arts -
Wilbur Wright College
Chicago, IL10-2026
Skills
- Customer service
- Airport operations
- Operational coordination
- Staff scheduling
- Record management
- Employee coaching
- Decision Making
- Conflict resolution
- Operational consistency
Certification
- CDL Class A
Timeline
Customer Service Supervisor
Prospect Airport Services
11.2025 - 06.2026
Coordinator/Dispatcher
Prospect Airport Services
06.2024 - 11.2025
Passenger Service Assistant
Prospect Airport Services
09.2022 - 06.2024
High School Diploma -
Steinmetz College Prep
Associate of Arts -
Wilbur Wright College