Hubert Palmer
Summary
Dynamic Senior Claims Analyst with Bank of America, leveraging advanced analytical skills and leadership to develop effective fraud detection strategies. Expert in online banking fraud mitigation, ensuring compliance and optimizing processes. Proven track record in enhancing team performance and implementing best practices, significantly reducing fraud risk while maintaining exceptional customer experience.
Overview
12
12
years of professional experience
Work History
Senior Claims Analyst Check and Digital Fraud
Bank of America
11.2015 - Current
- Utilized technical data analysis, statistical interpretation, and the development and implementation of comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.
- Determined patterns of fraud
- BASS platform, multiple systems.
- Interpreted data, drew high-level conclusions, and determined next steps.
- Organize best practices sharing and implementation within the team.
- Used training, counseling, and motivational techniques to improve group production
- Ensure proper documentation and timely implementation of all new/updated strategies
- Leverage advanced predictive analytics, and expert knowledge of fraud mitigation tools and techniques, to detect and mitigate first party and third-party application fraud risk
Imaging Operations
Bank of America
04.2013 - 11.2015
- Routinely reviews management reporting data.
- Ensure all documents are scanned with maximum quality, accuracy, and speed.
- Ensure quality measures are implemented, and continually optimized.
- Tracks deficiencies and works collaboratively with various leaders to ensure compliance and legal measures are met.
- Recognized by management for providing exceptional customer service.
Education
Business Administration and Management
Prairie View A&M University
Skills
- Business Knowledge
- Professionally written and communication skills
- Online banking fraud
- Analytical skills
- Critical thinking
- Demonstrates leadership
- Leading through change
- Data analysis
- Process
- Problem solving
- Organizational skills
- Compliance auditing
Timeline
Senior Claims Analyst Check and Digital Fraud
Bank of America
11.2015 - Current
Imaging Operations
Bank of America
04.2013 - 11.2015
Business Administration and Management
Prairie View A&M University
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