Huda Mahmood
Houston,TX
Overview
2
2
years of professional experience
Work History
Manager of Operations
Estée Lauder
12.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided exceptional customer service to customers, increasing customer loyalty Number%.
Timeline
Manager of Operations
Estée Lauder
12.2020 - Current