Systematic operations lead with strengths in team supervision and training, forecasting, and managing varied workloads. First-rate performance tracking and people management skills.
Overview
1
1
Language
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Fulfillment Operations Lead
Grivet Outdoors
Memphis, TN
08.2026 - Current
Led team in processing and fulfilling orders, ensuring timely delivery across multiple channels.
Conducted training sessions for new employees on operational procedures to enhance onboarding experience.
Collaborated with colleagues to coordinate workload during peak hours, maintaining workflow efficiency.
Technical Support Coordinator
Grivet Outdoors
Memphis, TN
05.2026 - 08.2026
Assisted in rolling out new apps and services for departments.
Assisted in troubleshooting technical issues with products and software systems.
Provided training on product features and usage to customers and staff.
Administrative Assistant
Grivet Outdoors
Memphis, TN
01.2026 - 05.2026
Managed office communications to ensure timely responses and updates.
Organized and maintained filing systems for easy access to documents.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Returns Specialist
Grivet Outdoors
Memphis, TN
01.2024 - 01.2026
Processed customer returns efficiently to ensure timely resolution.
Utilized return management software to track and process items systematically.
Managed inventory levels for returned products to maintain accurate stock records.
Education
BBA - Business Administration
University of Memphis
Memphis, TN
08.2022 - 05.2026
Certified Associate In Project Management - Project Management
Project Management Institute
01.2026 - 08.2026
Skills
Inventory optimization
Project management
Agile Methodology
Data analysis
Microsoft Excel
Onboarding training
Team Leadership
Languages
English
Native/ Bilingual
Timeline
Fulfillment Operations Lead
Grivet Outdoors
08.2026 - Current
Technical Support Coordinator
Grivet Outdoors
05.2026 - 08.2026
Administrative Assistant
Grivet Outdoors
01.2026 - 05.2026
Certified Associate In Project Management - Project Management