Hugh John
Ft Lauderdale,fl
Summary
Dynamic operations manager with extensive experience at H.M. John Shipping and Transport, excelling in customs regulations and logistics coordination. Proven ability to lead teams and enhance customer service, ensuring compliance and timely delivery. Skilled in problem-solving and data analysis, driving continuous improvement in operational efficiency.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Manager of Operations
H.M.John Shipping and Transport
Port Of Spain, Trinidad And Tobago
04.2003 - 03.2025
- Customs Clerk
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Managed communication between suppliers and clients during the custom clearance process.
- Oversaw brokerage department adherence with domestic and international laws and organizational procedures.
- Prepared, checked, and filed documentation with department.
- Cleared goods through customs and verified delivery to client destinations.
- Calculated applicable duties, taxes, fees, and charges based on current laws and regulations.
- Coordinated logistics for pickup and delivery of freight and containers to customers.
- Organized storage of goods awaiting inspection or additional processing by customs authorities.
- Worked closely with customers throughout the entire import and export process.
- Assisted customers with inquiries regarding import and export regulations, tariffs, duties and taxes.
Dispatch Supervisor
U S Couriers
Manhattan, U.S.A
06.1995 - 03.2003
- Kept detailed and updated records of calls in physical and electronic databases.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Driver
U S Couriers
Manhattan, U.S.A
04.1991 - 04.2000
- Maintained confidentiality of sensitive materials during transport.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Delivered goods and services to customers on time and in excellent condition.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Adhered to company policies and procedures related to safety and security standards.
- Logged deliveries, drop-off times and special conditions in company system.
- Managed time efficiently when making multiple stops along designated routes.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Secured merchandise, avoiding damage during transportation.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Communicated effectively with dispatch and customers to provide status updates.
Education
Bachelor of Science - Computer Networking
Medgar Evers College
Brooklyn, New York02-2003
Associate of Science - Communications And Computer Technician
DeVry University
New Brunswick, New Jersey 12-1999
High School Diploma -
St Augustine Senior Comprehensive
St Augustine Trinidad and Tobago07-1986
Skills
- Customs regulations
- Import/export documentation
- Logistics coordination
- Brokerage compliance
- Duties and taxes
- Data analysis
- Team leadership
- Time management
- Attention to detail
- Conflict resolution
- Problem solving
- Customer service
- Policies and procedures implementation
- Problem-solving
- Continuous improvement
- Effective leader
Affiliations
- I am a well-rounded person who works well with others, and I get the job done i am also an outdoor person
Certification
- Grade 11 customs clerk
References
References available upon request.
Timeline
Manager of Operations
H.M.John Shipping and Transport
04.2003 - 03.2025
Dispatch Supervisor
U S Couriers
06.1995 - 03.2003
Driver
U S Couriers
04.1991 - 04.2000
Bachelor of Science - Computer Networking
Medgar Evers College
Associate of Science - Communications And Computer Technician
DeVry University
High School Diploma -
St Augustine Senior Comprehensive
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