Hugo Cantu
Pharr,Tx
Summary
Motivated and detailed-oriented professional with experience in customer service, secure information handling, and case management. Skilled at resolving complex issues, supporting high-stakes environments, and maintaining confidentiality. Seeking to advance technical expertise through a Masters in Cybersecurity and contribute to protecting digital systems and sensitive information.
Overview
7
7
years of professional experience
Work History
Call Center Representative
TTEC
09.2025 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Unification Specialist
The Providencia Group
12.2024 - 05.2025
- Get cases assigned on a weekly basis as Refugees get assigned a sponsor
- Manage the needs and build rapport with the children's sponsor's
- Request personal information needed for the Children's cases
- Speak to family members on steps to get the child released from the program
Substitute Teacher
Valley View ISD
11.2023 - 05.2024
- Supervising and supporting students in the absence of their regular teacher.
- Managing classroom behavior to maintain a productive learning environment.
- Creating reports to inform the permanent teacher about student progress and classroom activity.
- Providing individual support to students as needed.
Car Salesman
Bert Ogden Nissan
08.2023 - 11.2023
- Make 40-50 outbound calls to potential clients.
- Build rapport and establish trust with clients.
- Assess clients' needs and preferences.
- Provide transparent, upfront information.
Customer Service Associate
Walgreens
01.2019 - 07.2023
- Provide exceptional customer service ensuring courteous, friendly, and efficient interactions.
- Ensure a welcoming environment, adhering to Walgreens quality standards.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas Rio Grande Valley
Edinburg, Tx 08.2020 - 07/2024
Skills
- Fluent Spanish and English
- Strategic
- Flexibility/Adaptability
- Learner
- Teamwork
- Critical Thinking
- Verbal and written communication
- Building rapport
Timeline
Call Center Representative
TTEC
09.2025 - Current
Unification Specialist
The Providencia Group
12.2024 - 05.2025
Substitute Teacher
Valley View ISD
11.2023 - 05.2024
Car Salesman
Bert Ogden Nissan
08.2023 - 11.2023
Bachelor of Arts - Multidisciplinary Studies
The University of Texas Rio Grande Valley
08.2020 - 07/2024
Customer Service Associate
Walgreens
01.2019 - 07.2023