Summary
With over 16 years of experience in the heavy freight distribution industry, my expertise in navigation high-stress logistics situations, including the maintenance and repair of commercial vehicles, paired with my hardworking attitude has led to a significant increase in client loyalty and repeat business, showcasing my ability to blend technical skills with exceptional customer service. Knowledgeable in FMCSA practices and paperwork, including insurance certifications and permits. I am always pursuing opportunities to learn new skills and contribute to group success Offering the team strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Owner/Operator Truck Driver
Steel Horse Transportation LLC
05.2021 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Truck Driver
ProDrivers
08.2019 - 05.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Truck Driver
Reliance Steel & Aluminum
11.2017 - 08.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Truck Driver
Ortega's Trucking Inc
10.2014 - 11.2017
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Drove 40-ton capacity vehicles transporting aggregate materials for construction projects.
- Collaborated with project managers to ensure timely delivery of required materials for various construction tasks.
Dump Truck Driver
Ordonez Trucking
02.2014 - 10.2014
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Operated vehicles according to local, regional and federal transportation regulations.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Reduced maintenance costs by performing routine upkeep on dump truck equipment and promptly reporting any necessary repairs.
Truck Driver
Surexpress
05.2013 - 02.2014
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
Truck Driver
Eagle Transportation LLC
06.2012 - 05.2013
- Collaborated with dispatchers for effective communication regarding pick-ups, deliveries, and any delays or issues encountered.
- Collaborated effectively within a team environment by sharing knowledge about safe driving strategies and tips for navigating challenging situations on the road.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
Truck Driver
M&M Trucking LLC
08.2008 - 06.2012
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Maintained a clean driving record while operating heavy machinery in challenging weather conditions or congested traffic areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Collaborated with project managers to ensure timely delivery of required materials for various construction tasks.
Education
High School Diploma -
01-2009
High School Diploma
CDL-A - Commercial Drivers License Class-A
07-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- De-escalation techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/Operator Truck Driver - Steel Horse Transportation LLC
05.2021 - Current
Truck Driver - ProDrivers
08.2019 - 05.2021
Truck Driver - Reliance Steel & Aluminum
11.2017 - 08.2019
Truck Driver - Ortega's Trucking Inc
10.2014 - 11.2017
Dump Truck Driver - Ordonez Trucking
02.2014 - 10.2014
Truck Driver - Surexpress
05.2013 - 02.2014
Truck Driver - Eagle Transportation LLC
06.2012 - 05.2013
Truck Driver - M&M Trucking LLC
08.2008 - 06.2012
CNM - High School Diploma,
Tractor Trailer Career Center - CDL-A, Commercial Drivers License Class-A
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