Hugo Hernandez
Sparks,NV
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Advisor
Lithia Reno Subaru
12.2016 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Forklift Operator
Leviton Manufacturing Co. Inc.
02.2015 - 12.2016
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Weighed materials or products to record weight or other production data on tags or labels.
Forklift Operator
Maurice Sporting Goods Inc.
07.2013 - 02.2015
- Unloaded materials and goods at designated locations for best project availability.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
Education
GED -
Washoe High School
Reno06.2013
Skills
- Customer Relations
- Service Recommendations
- Inbound Call Management
- Progress Reporting
- Customer Satisfaction
- Time Management
- Work Order Management
- Team Player
- Listening Skills
- Sales expertise
- Computerized Diagnostics
Accomplishments
Subaru Service Advisor Stars, Lithia Reno Subaru, 2020
Rewarded to the top performing Service Advisors with high Customer Pay & Warranty RO volume, and the best year to date Service Advisor KSI scores.
Timeline
Service Advisor
Lithia Reno Subaru
12.2016 - Current
Forklift Operator
Leviton Manufacturing Co. Inc.
02.2015 - 12.2016
Forklift Operator
Maurice Sporting Goods Inc.
07.2013 - 02.2015
GED -
Washoe High School
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