Richie Martinez

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

*Developed and cultivated the financing process of Lithia Driveway Nevada office.

*Managed large transactions ensuring funds were verified according to regulations and laws for entire office.

* Managed employee's work flow, ensuring accuracy and proper time management for every deal.

*Financed deals for various stores in Nevada. (13 dealerships between Reno and Las Vegas)

*Ensured all legal paperwork met and followed Lithia's standards and regualtions.

*Managed and Maintained relationships with customers and store managers/general managers to ensure a smooth and succesful process.

*Maintained high accuracy and attention to detail to prevent lack of resource and reduce unnecessary costs.

*Managed merger and training of various offices into one so that laws and expectations were followed thoroughly

• Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
• Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
• Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Oversaw platoon operations as team and squad leader in garrison and in theater.