Hugo Jimenez
Denver,CO
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Tamayo Restaurant through effective teamwork and exceptional attention to detail. Skilled in food safety and customer service, my ability to solve problems and maintain strong relationships has consistently improved service delivery and dining experiences.
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
5
5
years of professional experience
Work History
Food Runner
Tamayo Restaurant
Denver, CO
01.2023 - Current
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing tables and cleaning up spills.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Assisted customers with carry-out service.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Addressed customer complaints and inquiries to verify satisfaction.
Server Assistant
Guard And Grace
Denver, CO
01.2020 - 11.2022
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate service
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
Bachelor's Degree In Electrical Engineering - Electrical Engineering
Emily Griffith Technical College
Denver, COSkills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Cleanliness standards
- Safe food handling
- Hospitality service expertise
- Customer service
- Flexible schedule
- Supply restocking
- Table bussing
- High volume dining
- Food running
- Station preparation
- Food safety
- Strong teamwork
- Time management
- Strong work ethic
- Quick learner
- Effective multitasking
- Problem-solving
- Sense of urgency
- Cleaning and sanitizing
- Relationship building
- Safety awareness
- Menu memorization
- Fine dining
Languages
Spanish and English
Full Professional
Timeline
Food Runner
Tamayo Restaurant
01.2023 - Current
Server Assistant
Guard And Grace
01.2020 - 11.2022
Bachelor's Degree In Electrical Engineering - Electrical Engineering
Emily Griffith Technical College