Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hugo Ortega

Anaheim,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and warehouse operations, notably with Macy's and Target. Excelled in understanding customer needs and providing exceptional service, demonstrating strong negotiation and time management skills. Proven ability to enhance team performance and customer satisfaction through professionalism and a calm, patient demeanor. Developed key relationship-building and communication skills in fast-paced vendor environment. Adept at understanding client needs and delivering tailored solutions, ensuring customer satisfaction. Looking to transition into new field where these transferrable skills can continue to drive success.

Overview

3
3
years of professional experience

Work History

Vendor Representatives

Macys
09.2021 - Current

Macys is more of a seasonal job I mostly work only holidays. Over the years my job was to help guest who were shopping for fragrances at our department look for a matching scent that they actually liked. Most of the time I had to make to ask the right questions whether they like strong or soft scents and many more specific questions. I had to make sure I provided the best customer service for the guest I was always very polite, kind, patient, and respectful.

Inbound Warehouse Associate

Target
03.2024 - 12.2024

I would go in at 4am and unload the freight. We would sort the boxes in a certain way on flats and get them ready to push out on the floor. On the floor I would stock up the boxes on the shelves and make sure nothing would be overstocked and sorted correctly. I was very fast paced at doing it I would do over 30 boxes in 35 minutes.

Education

High School Diploma -

Loara High School
Anaheim, CA
2021

Skills

  • Teamwork
  • Performance tracking
  • Strong negotiation
  • Customer service
  • Problem-solving
  • Time management
  • Understanding customer needs
  • Customer service excellence
  • Calm under pressure
  • Teamwork skills
  • Professionalism
  • Inbound call management
  • Store maintenance

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Inbound Warehouse Associate

Target
03.2024 - 12.2024

Vendor Representatives

Macys
09.2021 - Current

High School Diploma -

Loara High School
Hugo Ortega