Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Jeannette Nieves

Edinburg

Summary

Efficient Customer Solutions Representative known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer relationship management, conflict resolution, and process improvement. Excel in communication, empathy, and problem-solving, ensuring optimal service delivery and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Solutions Representatives

Charter Communications/Spectrum
Pharr
10.2024 - Current
  • Maintain clear, professional communication with customers and colleagues.
  • Identified opportunities to upsell and retain customers by promoting Spectrum's services and addressing concerns about potential disconnections and price increases, as well as adjusting service levels, processing payments and handling most account-related requests.

Substitute Teacher

McAllen Independent School District
McAllen
02.2024 - Current
  • Taught children lessons based on teacher's curriculum and wrote summaries of completed assignments.
  • Notified teachers of student progress and provided constructive feedback regarding the students.
  • Distributed educational material and provided aid to students from K-12 grade.

Delivery Driver

Doordash
Rio Grande Valley
04.2023 - Current
  • Deliver orders (food, groceries, flowers, makeup, and other items) in a safe and timely manner.
  • Provide great customer service.

Warehouse Associate

Amazon
San Antonio
09.2021 - 04.2022
  • Organize packages in their respective area.
  • Scan packages to proceed with the delivery process.
  • Work well with 40+ warehouse associates providing warehouse efficiency and timeliness.

Customer Service Representative

Teleperformance
Edinburg
05.2020 - 05.2021
  • Answer calls and resolve customer complaints.
  • Troubleshoot customer issues utilizing a program to assist.
  • Update customers account information.

Education

High School Diploma -

Economedes
Edinburg, TX
06.2015

Skills

  • Problem solving
  • Teamwork
  • Attention to detail
  • Customer service
  • Time management
  • Resourcefulness
  • Responsible
  • Interpersonal communication
  • Sales techniques
  • Conflict resolution

Languages

  • Fluent in English
  • Fluent in Spanish

Languages

Spanish
Professional

Timeline

Customer Solutions Representatives

Charter Communications/Spectrum
10.2024 - Current

Substitute Teacher

McAllen Independent School District
02.2024 - Current

Delivery Driver

Doordash
04.2023 - Current

Warehouse Associate

Amazon
09.2021 - 04.2022

Customer Service Representative

Teleperformance
05.2020 - 05.2021

High School Diploma -

Economedes

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