HUGO ROCA
Philadelphia,PA
Summary
Accomplished Fire & Life Safety Director with proven expertise in incident investigation, safety program development, and crisis management. Delivered effective safety training and enhanced compliance, fostering a proactive safety culture and extensive security background in hospitality by working in high end hotels, corporate settings and retail fields.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fire & Life Safety Director
Guardian Security Services Inc.
Manhattan, NY
07.2024 - 03.2025
- Developed and implemented safety training programs for staff, enhancing overall compliance and awareness.
- Conducted regular safety audits to identify potential hazards and recommend corrective actions.
- Collaborated with team members to enforce safety protocols and maintain a secure work environment.
- Assisted in the creation of emergency response plans, ensuring preparedness for various scenarios.
- Updated safety documentation in accordance with regulatory changes, ensuring ongoing compliance standards.
- Supported the integration of new safety technologies, improving operational efficiency and hazard identification processes.
- Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
- Provided guidance to department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
- Served as a liaison between employees and management on matters related to workplace safety, fostering an environment of trust and mutual understanding.
- Managed emergency response teams during crisis situations, ensuring timely and efficient resolutions with minimal disruption to operations.
Fire & Life Safety Director
Mulligan Security Corp
Manhattan, NY
07.2023 - 05.2024
- Developed and implemented comprehensive safety programs to enhance workplace compliance and employee well-being.
- Led safety audits and inspections, identifying hazards and ensuring prompt corrective actions.
- Trained staff on safety protocols, fostering a culture of accountability and risk awareness.
- Collaborated with management to design emergency response plans and conduct evacuation drills.
- Monitored incident reports to analyze trends and propose preventative measures for risk reduction.
- Facilitated safety meetings, encouraging open communication regarding concerns and suggestions from employees.
- Developed and maintained a strong safety culture within the organization, leading to increased employee morale and productivity.
- Spearheaded incident prevention initiatives by proactively addressing identified areas of concern within the workplace environment.
- Collaborated with management to develop effective safety policies and procedures for various departments.
- Evaluated effectiveness of current safety measures in place by analyzing data trends related to accidents, injuries, or near misses reported over time periods.
- Conducted annual reviews of safety programs and policies in place, making recommendations for updates or revisions based on industry best practices.
Security Specialist
Mulligan Security Corp
Manhattan, NY
07.2017 - 05.2022
- Developed and implemented security policies to enhance organizational safety protocols.
- Conducted thorough risk assessments to identify vulnerabilities and recommend improvements.
- Trained staff on emergency response procedures and the use of security equipment.
- Investigated security incidents, compiling reports for senior management review.
- Collaborated with law enforcement to coordinate responses during critical situations.
- Monitored surveillance systems, analyzing footage for suspicious activities or breaches.
- Led a team in executing security audits, ensuring compliance with industry standards.
- Streamlined incident reporting processes, improving response times and accuracy of documentation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Loss Prevention Specialist
O.T.J.
Manhattan, NY
02.2014 - 03.2017
- Investigated incidents of theft and fraud to minimize losses.
- Collaborated with store management to implement loss prevention strategies.
- Trained staff on theft deterrence techniques and emergency response protocols.
- Analyzed inventory discrepancies to identify potential security weaknesses.
- Developed and maintained relationships with local law enforcement for effective communication.
- Oversaw installation and maintenance of surveillance systems to enhance store security.
- Conducted audits of security protocols, improving compliance across all departments.
- Led initiatives to foster a culture of safety and accountability among employees.
Hotel Security Officer
Securitas Security Services USA
Boston, MA
05.2007 - 02.2012
- Monitored hotel premises to ensure guest safety and security compliance.
- Responded swiftly to incidents, enforcing protocols to mitigate risks effectively.
- Conducted regular patrols to deter unauthorized access and maintain a secure environment.
- Collaborated with local law enforcement on emergency response procedures and safety drills.
- Trained new security personnel on company policies and emergency response techniques.
- Implemented enhanced surveillance measures, improving overall security effectiveness.
- Investigated incidents and prepared detailed reports for management review and action.
- Increased overall guest satisfaction by promptly addressing security concerns and providing professional assistance.
- Developed relationships with guests, fostering a welcoming atmosphere while ensuring safety standards were upheld.
- Streamlined incident reporting processes, resulting in more accurate documentation and timely response to security issues.
- Collaborated with local law enforcement agencies to ensure a safe environment for hotel guests and staff.
- Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
- Conducted comprehensive risk assessments to identify potential vulnerabilities within the hotel property.
- Supported continuous improvement efforts related to safety protocols by participating in ongoing security training and development opportunities.
- Enhanced hotel safety by conducting regular security patrols and monitoring surveillance systems.
- Assisted management in developing crisis response plans tailored specifically for the unique needs of the hotel environment.
- Evaluated guest feedback to identify trends in security concerns, leading to proactive measures for continued improvement.
- Safeguarded hotel assets by regularly inspecting property perimeters, parking lots, and public areas for signs of trespass or damage.
Education
Liberal Arts
Borough of Manhattan Community College
New York, NY09-2004
GED -
La Guardia Community College
Queens, NY03-2003
Skills
- Workplace inspections
- Construction safety
- Hazard identification
- Electrical safety
- Lockout and tagout procedures
- Personal protective equipment
- Accident investigation
- Manual handling
- Safety training
- Confined space entry
- Excavation safety
- Staff training
- Lifting techniques
- Crisis management
- Incident management
- Noise control
- Procedure implementation
- Report writing skills
- Program reviews
- Safety culture development
- Traffic safety
- Hazardous assessment plans
- Injury and illness prevention program (IIPP)
- Safety audits
- Safety program development
- Implementing safety policies
- Incident investigation
- Accident prevention
- Incident reporting
- Accident reporting
- Site evaluation
- Traffic control
- Company policy compliance
- Safety risk assessment
- First aid administration
- Teamwork
- Performance improvement monitoring
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Organizational skills
Certification
- Certified Fire & Life Safety Director (F-89), Mulligan Security Corp. - 3yrs.
- Certified Fire Watch (F-01), Mulligan Security Corp. - 7yrs.
- PA Drivers License - Active.
- PA LTCF License - Active.
- PA ACT 235 - In Process.
- NYS Unarmed Security Guard License - Active.
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- High-Intensity Interval Training
- Mindfulness Practices
- Backpacking and Hiking
- Food Photography
- Team Sports
- Road Trips
- Martial Arts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Fire & Life Safety Director
Guardian Security Services Inc.
07.2024 - 03.2025
Fire & Life Safety Director
Mulligan Security Corp
07.2023 - 05.2024
Security Specialist
Mulligan Security Corp
07.2017 - 05.2022
Loss Prevention Specialist
O.T.J.
02.2014 - 03.2017
Hotel Security Officer
Securitas Security Services USA
05.2007 - 02.2012
Liberal Arts
Borough of Manhattan Community College
GED -
La Guardia Community College