Hugo Santos
Dona Letis
Houston,TX
2
Languages
14
years of professional experience
Experienced Assistant Manager and bartender known for training and developing staff to deliver consistent, high-quality service. Skilled in inventory management and creating innovative cocktails, with a proven ability to foster a positive team environment and enhance overall guest experiences. Consistent and higly dedicated with my goals. Ambitious in all aspects. Strive when being challenged. Enjoy a positive and energetic team environment!
Work History
Bartender
2 Years 8 Months- Prepared and served a varietty of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engaged with customers to provide recommendations and create a welcoming atmosphere.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Trained new staff on bar procedures, drink recipes, and customer service standards.
Server
6 Months- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Bartender
5 Years 7 Months- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Package Sorter/ Labels/ Loader
9 Months- Monitored package flow to ensure timely dispatch and delivery.
- Collaborated with team members to optimize sorting processes and reduce delays.
- Conducted quality checks on sorted packages to ensure accuracy of shipments.
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Streamlined delivery process, ensuring accurate and timely sorting of packages.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Assembled pallets and crates for secure transportation of materials.
Assistant Manager
4 Years 2 Months- Oversaw daily operations to ensure a high standard of service and customer satisfaction.
- Trained and mentored new staff to enhance team performance and efficiency.
- Developed and maintained schedules to ensure adequate staffing during peak hours.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
TDRL - Refrigeration Technology
Skills
Empowering and proficient
Highly reliable amd motivated
Team player attitude
Cash register operation
Service-oriented mindset
Team training and development
Drink preparation techniques
Inventory
Bar service preparation
Craft cocktail preparation
Crew management and development
Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Dona Letis
05.2023 - 01.2026Read More
Server
Landrys Restaurant
11.2022 - 05.2023Read More
Bartender
Pluckers
04.2017 - 11.2022Read More
Package Sorter/ Labels/ Loader
World Trading
10.2016 - 07.2017Read More
Assistant Manager
Chipotle Grill
06.2012 - 08.2016Read More
HCC
Read More
TWS
TDRL from Refrigeration Technology
Read More