Lucy Sommer
West Hartford,CT
Summary
Program manager with 4+ years of experience in event coordination and team leadership, excelling in inclusive program design and accessibility enhancement. Proven expertise in customer service and event planning, improving guest experiences in dynamic environments. Adept at fostering collaboration and managing complex logistics effectively.
Overview
5
5
years of professional experience
Work History
Bartender
The Iron Horse
Unionville, Connecticut
10.2025 - Current
- Prepare and serve a variety of cocktails and beverages while maintaining high service and quality standards.
- Maintain extensive knowledge of bar and menu options to expertly prepare drinks and recommend food pairings.
- Engage customers with friendly service and tailored drink recommendations to enhance their experience.
- Greet customers and provide excellent customer service in a welcoming environment.
- Foster strong working relationships with fellow employees through clear and effective communication.
- Operate the cash register and Point of Sale (POS) system for transactions and provide proper change for cash payments.
Program Manager
The Friendship Circle of Pittsburgh
Pittsburgh, Pennsylvania
03.2022 - 10.2025
- Designed and implemented inclusive programs that enhanced social interaction and community integration for individuals with and without disabilities.
- Led the planning and execution of large-scale events, managing logistics and volunteer coordination for 50–200+ participants.
- Developed and maintained annual program budgets to ensure cost-effectiveness and adherence to accessibility standards.
- Created accessibility checklists to ensure ADA compliance across programming facilities and communication materials.
- Collaborated with families, caregivers, and service providers to customize support for individual participant needs.
- Recruited, trained, and supervised volunteers and staff, fostering an environment of respect and professionalism.
- Coordinated with community partners to enhance program offerings and secure in-kind donations.
- Collected and analyzed feedback to evaluate program effectiveness and implemented participant-driven improvements.
Bartender
The Saloon
Pittsburgh, Pennsylvania
04.2021 - 10.2025
- Crafted and served a wide variety of cocktails, beers, and wines with precision and consistency.
- Provided prompt and friendly service in a high-volume, fast-paced bar and restaurant environment.
- Managed bar seating and waited tables, delivering food and drinks promptly to enhance service efficiency.
- Engaged with patrons to foster a welcoming atmosphere and improve guest satisfaction and loyalty.
- Verified customer identification to ensure compliance with legal age requirements for alcohol service.
- Trained and mentored new bartenders on drink preparation, customer service standards, and POS system use.
- Collaborated with kitchen staff to coordinate food orders and maintain an efficient service flow.
- Resolved customer concerns and complaints quickly while maintaining a high standard of service.
- Performed opening and closing duties, including inventory checks, restocking, and cleaning.
Education
Hospitality Operating Manager - Hospitality And Tourism Management
Community College of Allegheny County
Pittsburgh, PA07-2026
Skills
- Customer service excellence with a strong focus on guest satisfaction and relationship building
- Event planning and coordination, managing logistics from concept to execution
- Project management expertise with the ability to prioritize tasks and meet deadlines
- Budget oversight and financial tracking to ensure cost-effective operations
- Team development and leadership, fostering collaboration and productivity
- Process optimization to improve efficiency and service quality
- Experience working with adults with disabilities, providing compassionate support, promoting inclusion, and ensuring a safe and empowering environment
Affiliations
Friendship Circle Alumni Council
Timeline
Bartender
The Iron Horse
10.2025 - Current
Program Manager
The Friendship Circle of Pittsburgh
03.2022 - 10.2025
Bartender
The Saloon
04.2021 - 10.2025
Hospitality Operating Manager - Hospitality And Tourism Management
Community College of Allegheny County