Hugo Solis
Summary
Resourceful Front Liner known for high productivity and efficient task completion. Specializes in customer service, problem-solving, and time management skills. Excels at communication, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Frontline Claims and Injury Adjuster
Fred Loya Insurance
El Paso
01.2025 - Current
- Handel and resolve a daily intake of clams
- Negotiate and settle injury claims
- Have thorough knowledge of different state’s laws and regulations
- Exercise excellent customer service
- Resolved customer complaints promptly and professionally.
Customer Service Representative and Quality contro
Fred Loya Insurance
El Paso
06.2017 - 07.2019
- Assisted customers with policy inquiries and claims processing.
- Handled customer complaints, providing effective resolutions and support.
Education
Cathedral High School
El Paso, TexasSkills
- Bilingual
- Excellent customer service
- Problem solving ability
- Claims handling
- Negotiation techniques
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Certification
- Texas, California, New Mexico, Colorado, Georgia, Alabama, Indiana and Illinois. All above I hold a license in to practice insurance
Timeline
Frontline Claims and Injury Adjuster
Fred Loya Insurance
01.2025 - Current
Customer Service Representative and Quality contro
Fred Loya Insurance
06.2017 - 07.2019
Cathedral High School