Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenda Ugalde

Sahuarita

Summary

Open-minded Bodily Injury Claims Adjuster with first-rate organizational and time management skills. Adept at evaluating complex bodily injury claims and negotiating settlements. Outstanding customer service and personal service proficiencies. Logical and fair with a specialty in medical terminology.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bodily Injury Claims Adjuster

Aspire General Insurance
11.2024 - Current
  • Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
  • Evaluated coverage, liability and damages and investigated suspicious claims.
  • Reviewed over 200 medical treatment reports, police reports, and medical bills in 2024/2025 for Aspire General Insurance.
  • Estimated cost of filing claims and applicable court or legal fees for claimant party.

Complex Claims Adjuster

Aspire General Insurance
04.2024 - Current
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Accelerated claims review process, ensuring timely payments and customer support.
  • Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
  • Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.

Bilingual Claims Supervisor

GEICO
10.2022 - 04.2024
  • Participates in investigations to determine and address root causes during special situations, quality failures, regulatory inspections, vendor (ingredient & packaging) related incidents, to assure proper investigation, root cause analysis and resolution.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Conduct telephone quality monitoring calls, and meet with quality analysts to review and discuss quality monitoring calls that have been done.
  • Built talented teams of 6 claims administrators dedicated to timely and compliant resolutions.
  • Collaborated with various departments to develop and implement strategies for improving overall claims handling process.

National Admissions Advisor

Colorado Technical University Online
02.2022 - 10.2022
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Identified and addressed concerns of incoming students and parents.

Business Leadership Intern

GEICO, Government Employees Insurance
06.2021 - 08.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Sorted and organized files, spreadsheets, and reports.

Student Regent

Western New Mexico University
05.2020 - 03.2021
  • Appointed to Western New Mexico University Board of Regents by Governor Michelle Lujan.
  • Represented student body at school district, board of education and civic events.
  • Volunteered for school and council-sponsored events.
  • Informed officers of committee progress and specific problems that arose.
  • Voted during school and council elections.

Education

Master of Arts - Interdisciplinary Studies

Western New Mexico University
Silver City, NM
05.2022

Bachelor of Science - Kinesiology

Western New Mexico University
Silver City, NM
05.2020

Skills

  • Customer expectations management
  • Planning and Organization
  • Insurance policy review
  • Bilingual Communication Skills

Certification

Florida/Texas License 3099587

Languages

Spanish
English

Timeline

Bodily Injury Claims Adjuster

Aspire General Insurance
11.2024 - Current

Complex Claims Adjuster

Aspire General Insurance
04.2024 - Current

Bilingual Claims Supervisor

GEICO
10.2022 - 04.2024

National Admissions Advisor

Colorado Technical University Online
02.2022 - 10.2022

Business Leadership Intern

GEICO, Government Employees Insurance
06.2021 - 08.2021

Student Regent

Western New Mexico University
05.2020 - 03.2021

Bachelor of Science - Kinesiology

Western New Mexico University

Master of Arts - Interdisciplinary Studies

Western New Mexico University

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