Hugo Turcios
Fort Lauderdale ,FL
Summary
Experienced Parts Consultant with expertise in automotive parts management and customer service. Proficient in inventory control and providing tailored recommendations to clients. Successfully cultivates supplier relationships for seamless supply chain operations and exceptional customer satisfaction.
Overview
11
11
years of professional experience
Work History
Wholesale Parts Consultant
Braman Honda Of Palm Beach
Palm Beach Gardens, FL
07.2024 - Current
- Increased efficiency and reduced costs by implementing innovative operational strategies.
- Analyzed customer demand patterns, identified trends, and forecasted future sales volumes.
- Maximized profitability by obtaining best possible prices for necessary parts via supplier contract negotiations.
- Oversaw inventory management, strategically replenishing shelves when necessary.
- Developed and designed marketing collateral, including flyers and brochures, to effectively showcase organization's services.
- Ensured compliance with applicable laws and regulations related to business operations.
- Coordinated with vendors on delivery schedules in order to meet customer demands.
Wholesale Manager
Vera Cadillac
Pembroke Pines, FL
09.2015 - 07.2024
- Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
- Analyzed market trends, monitored competitor activity, and identified customer needs to develop new products.
- Established pricing policies for wholesale customers in accordance with company objectives.
- Negotiated contracts with vendors for purchase of goods or services at best prices.
- Maintained relationships with existing customers while prospecting for new ones.
- Coached team members on product knowledge and selling techniques to exceed sales targets.
- Conducted weekly meetings with staff members to review performance goals and objectives.
- Prepared monthly reports highlighting progress made against set KPIs and goals of the business unit.
Parts Manager
Florida Fine Cars
Miami Gardens, FL
09.2013 - 09.2015
- Achieved departmental goals by implementing cost-effective purchasing, efficient inventory management, optimized staff utilization, and stringent security measures.
- Enhanced customer satisfaction by equipping staff with expertise in automotive products, enabling them to accurately address inquiries and fulfill both service department and customer needs.
- Managed supervisory duties in alignment with company policies and legal requirements.
- Responsibilities included recruiting, onboarding, and training employees; planning and assigning work; evaluating performance; providing recognition and corrective action; and addressing and resolving employee and customer concerns.
Education
Associate of Applied Science -
American InterContinental University
Schaumburg, IL11-2014
Skills
- Expertise in ADP, DealerTrack, CDK, PSX Cellerator, CCC One, GM Platforms and OpsTrack software
- Delivered exceptional customer service by training staff to become product experts, ensuring they could accurately address inquiries and support both service department and customer needs
- Supervised daily operations in compliance with company policies and regulatory standards
- Led recruitment, onboarding, and employee training initiatives; assigned tasks; evaluated performance; and provided both recognition and corrective action as needed
- Consistently achieved departmental goals through the implementation of efficient purchasing procedures, inventory management, workforce optimization, and security protocols, while ensuring competitive pricing and strategic merchandising
Timeline
Wholesale Parts Consultant
Braman Honda Of Palm Beach
07.2024 - Current
Wholesale Manager
Vera Cadillac
09.2015 - 07.2024
Parts Manager
Florida Fine Cars
09.2013 - 09.2015
Associate of Applied Science -
American InterContinental University
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