Hugue Kwizera
Houston
Summary
Dynamic wellness professional with experience at YMCA of Greater Houston, excelling in safety management and customer service. Proven ability to enhance member satisfaction through effective communication and problem-solving skills. Committed to maintaining a secure environment while fostering team collaboration and ensuring facility excellence.
Overview
4
4
years of professional experience
Work History
Wellness Attendant
Ymca Of Greater Houston
Houston
09.2025 - Current
- Provided personalized customer service to enhance satisfaction for members and guests.
- Managed guest activities to ensure adherence to safety protocols. to uphold safety standards and promote a secure wellness environment.
- Worked with team members to create a welcoming environment and improve overall member experience.
- Maintained cleanliness and organization of wellness facilities and equipment.
- Inspected gym equipment regularly to identify potential issues or damages.
- Answered guest inquiries regarding services, policies, and procedures.
Team member
Whataburger
Houston
09.2022 - 08.2025
- Managed point of sales system, improving transaction speed and accuracy.
- Maintained a safe working environment by implementing safety protocols and training staff.
- Fulfilled customer orders by accurately preparing and delivering requested items.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization.
- Resolved customer complaints to improve satisfaction and retention.
- Prepared food items according to company standards and safety guidelines.
- Handled cash transactions, ensuring a balanced register and accurate financial reporting.
Volunteer
Houston Food Bank
04.2022 - 12.2023
- Delivered orders to customers, enhancing their satisfaction and experience
- Organized customer orders at point of sale to ensure accurate processing.
- Stocked shelves with food to ensure availability for customers
- Maintained safe working environment to promote health and safety standards
Education
Associate of Applied Science - Construction Management
Houston Community College
Houston, TX06-2027
High School Diploma -
Bellaire High School
Houston, TX06-2024
Skills
- Fitness assessment
- Health and wellness knowledge
- Safety management
- Facility management
- Problem solving
- Critical thinking
- Team collaboration
- Communication skills
- Conflict resolution
- Creative thinking
- Punctuality
Extracurricular Activities
Food For Houston, Member, 10th grade, 11th grade, 12th grade, Volunteering at Houston Food Bank, Packaging food for shelters
Languages
- English
- French
- Kinyarwanda
Timeline
Wellness Attendant
Ymca Of Greater Houston
09.2025 - Current
Team member
Whataburger
09.2022 - 08.2025
Volunteer
Houston Food Bank
04.2022 - 12.2023
Associate of Applied Science - Construction Management
Houston Community College
High School Diploma -
Bellaire High School