Huiji Lee
Sales Support Associate
Los Angeles,CA
Summary
Dynamic and detail-oriented sales support associate with strong organizational skills and a proven ability to manage credit tasks, coordinate across teams, and adapt to shifting priorities. Experienced in resolving chargebacks and D/Ms, analyzing market trends, and contributing to sales strategies through clear communication and proactive problem-solving.
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Administrative Sales Associate
Asiana Airlines
07.2024 - Current
- Monitored booking and sales performance by extracting and analyzing data from Ampire and MDS, supporting the sales team with actionable insights and up-to-date records.
- Owned chargeback and debit memo collection workflows, consistently achieving high recovery rates through timely communication and proactive follow-up.
- Acted as the primary liaison for Open-Arc agencies, overseeing sales operations, and resolving inquiries through effective internal communication.
- Delivered strategic insights by conducting in-depth analyses of competitor fares and market trends, driving data-informed recommendations for sales direction.
- Planned and hosted agency events and webinars; created presentation materials, and delivered product briefings to enhance partner communication and understanding.
Sales Support Intern
Asiana Airlines
10.2023 - 07.2024
- Oversaw L/C documentation and renewal tracking; calculated collateral adequacy quarterly, in line with credit policy requirements.
- Verified sales transactions and processed settlements for Latin American agencies using SAP AMIDAS, ensuring accuracy in accounting and month-end closing.
- Assisted in planning and evaluating promotional campaigns, and maximized campaign impact through newsletters and cross-channel outreach.
- Summarized the weekly reservation status for weekly meetings, arranged meeting logistics, and documented key discussion points.
Reservations Intern
Asiana Airlines
07.2023 - 10.2023
- Assisted passengers with inquiries and reservations, providing accurate and courteous service through active listening and strong communication skills.
- Contributed to increased revenue by identifying opportunities for upselling and recommending ancillary services, such as paid seat upgrades.
Event Staff Member
Seoul Tourism Organization
03.2022 - 12.2022
- Participated in international events such as the 'Seoul International Tourism Fair' and 'Korea Blockchain Week 2022.'
- Managed the registration desk and welcomed guests to ensure a smooth and efficient event check-in process.
Education
Bachelor of Science - Hospitality And Tourism Management
Sejong University
Seoul, South Korea 05.2001 -
Skills
Sales analysis
Administrative tasks
Sales support
Document and file management
Time management
Teamwork and collaboration
Self motivation
Strong organization
Multitasking
Customer and client relations
Certification
ETS TOEFL, 100
Timeline
Administrative Sales Associate
Asiana Airlines
07.2024 - Current
Sales Support Intern
Asiana Airlines
10.2023 - 07.2024
Reservations Intern
Asiana Airlines
07.2023 - 10.2023
Driver's License
07-2023
Event Staff Member
Seoul Tourism Organization
03.2022 - 12.2022
ETS TOEIC, 965
09-2021
ETS TOEFL, 100
08-2021
Bachelor of Science - Hospitality And Tourism Management
Sejong University
05.2001 -
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