Huiying Li
San Francisco,California
Summary
Excelled as a Document Control Administrator through strategic document management and meticulous confidentiality handling. Achieved significant improvements in work processes, demonstrating excellent time management and relationship building skills. Motivated hotel front desk clerk providing excellent customer service and administrative support. Demonstrated excellent problem-solving skills to resolve customer inquiries and complaints in a timely manner.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Clerk(part Time)
Hotel 32one
04.2017 - 10.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Document Control Administrator
FDC福肯 TECHNOLOGY INDUSTRY
11.2009 - 04.2016
- Safeguarded sensitive information through the diligent enforcement of company confidentiality policies and procedures.
- Assisted in achieving company goals by maintaining an up-to-date library of relevant industry regulations, standards, and best practices related to document control processes.
- Increased departmental efficiency by tracking performance metrics related to document processing times and error rates, using data analysis to guide process improvements.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
Education
Certificate - Pharmacy Technician
City College of San Francisco
San Francisco, CA06.2024
Associate of Science - Business Administration
East China Normal University College
06.2009
Skills
- Confidentiality handling
- Document Management
- Customer Service
- Payment handling
- Time Management
- Relationship Building
- Task Prioritization
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Hotel Front Desk Clerk(part Time)
Hotel 32one
04.2017 - 10.2018
Document Control Administrator
FDC福肯 TECHNOLOGY INDUSTRY
11.2009 - 04.2016
Certificate - Pharmacy Technician
City College of San Francisco
Associate of Science - Business Administration
East China Normal University College
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