Huiyu Zhu
JERSEY CITY,NJ
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 5-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
7
7
years of professional experience
Work History
Online Shop Owner
Miss You Pet Store
11.2020 - Current
- Improve customer satisfaction by providing personalized product recommendations and efficient order processing.
- Increase repeat business through excellent customer service and timely communication with customers.
- Expand product range to meet diverse customer needs, thereby increasing sales.
Implement targeted marketing strategies to attract new customers and drive overall revenue growth. - Reduce operating costs by negotiating with suppliers for better product pricing and shipping terms.
Academic Training Finance Intern
New Jersey City University
05.2020 - 05.2022
- Daily expenses of office.
- Responsible for translating materials between NJCU and Chinese partner universities
- Billing issues and daily routines for international students
- Responsible for receiving emails from international students and integrating information to relevant project leaders.
Online Reseller
Koala Bean Beauty Shop
04.2017 - 11.2021
- Private overseas shopping representative. Choose cosmetic brands to meet customer needs. Become the authorized online store of some overseas brands in China
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
- Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
- Developed effective marketing strategies for promoting products on various social media platforms, driving brand awareness and attracting new customers.
- Implemented efficient inventory management systems to maintain accurate stock levels.
Education
MBA - Marketing
New Jersey City University
Jersey City, NJ12.2023
Bachelor of Finance - Finance
New Jersey City University
Jersey City, NJ05.2020
Bachelor of Finance - International Finance
Jilin International Studies University
China05.2020
Skills
- Mobile commerce
- Product sourcing
- Market research
- Social media management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Online Shop Owner
Miss You Pet Store
11.2020 - Current
Academic Training Finance Intern
New Jersey City University
05.2020 - 05.2022
Online Reseller
Koala Bean Beauty Shop
04.2017 - 11.2021
MBA - Marketing
New Jersey City University
Bachelor of Finance - Finance
New Jersey City University
Bachelor of Finance - International Finance
Jilin International Studies University
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