Hulonda Miles
CRESTVIEW,FL
Summary
Proven leader in customer service and back office support at Gulf Power Company, adept in problem resolution and customer relationship management. Achieved significant reductions in customer complaints by over 20% through strategic issue identification and resolution. Skilled in multitasking and team leadership, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Customer Service- Back Office Support
Gulf Power Company
Fort Walton Beach, FL
11.1999 - 10.2019
- Collaborated with other departments to ensure seamless communication and timely resolution of customer inquiries.
- Reduced customer complaints with proactive identification of issues and effective resolution strategies.
- Managed budget allocations effectively, reducing operational costs without compromising service quality.
- Established clear performance metrics to evaluate staff productivity and identify opportunities for process improvements.
Education
Bachelor Of Science - Business Management
University of Phoenix
Tempe, AZ11.2020
Associate Of Arts And Sciences - Business
University of Phoenix
Tempe, AZ08.2019
Skills
- Motivation Techniques
- Organization
- Scheduling appointments
- Billing and Invoicing
- Proofreading
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Leadership
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Team building
- Professional and Courteous
- Task Prioritization
- Customer Relationship Management
- Hiring and Training
- Professionalism
Timeline
Customer Service- Back Office Support
Gulf Power Company
11.1999 - 10.2019
Bachelor Of Science - Business Management
University of Phoenix
Associate Of Arts And Sciences - Business
University of Phoenix