Humaira Rahman
New York,NY
Overview
8
8
years of professional experience
Work History
Contact Center Quality Manager
CenterLight HealthCare, Inc
New York, NY
02.2022 - Current
- Managed a team of 20 staff by distributing assignments, providing technical instruction and answering questions to maintain the project
- Use knowledge of microsoft office & microsoft excel to generate daily reports & provide efficient results of the project progress to the executives & upper managements
- Organize data & keep track of Provider documentation using the excel formulas
- Approve & work on payroll using Workday.
- Maintain communication with community based providers & hospital contacts in assisting the team with collecting specialist visit documentation & CBPCP visit documentation.
- Usage of Hospital EPIC system & Community Doctor ENR system to collect data for the company.
- Use Adobe to import & export multiple files to generate each participant document to be updated on care compass
- Managing 5 existing project while ensuring that team is able to perform well with upcoming tasks & projects as well
- Maintain team communication on a daily basis to run new & existing project smoothly. Communicate with the team & inform them of any updates, concerns and changes
- With use of adobe files, maintain & share documents with the team to present & maintain productivity
- Use of Patient pattern to confirm appointments are being transferred to care compass efficiently
- Use sharepoint to store documents & data files to be shared within various teams & for the data to becommunicated & accessible throughout the company
- Conducted weekly meetings to help consistency in teamwork.
- Made suggestions with regards to procedures, standards and equipment to facilitate work and maintain product quality.
CDPAP care coordinator
Marks Home Care Agency
New York, NY
09.2019 - 09.2021
- Providing quality care services to the patients & maintain proper communication to stay on top of their care
- Maintain a communication between patients and their designated Health Insurance company to ensure their services being provided without interuption
- Problem solving skills along with creating schedules for caregivers, following necessary instructions and medicaid requirements using HHAexchange
- Manage thorough communication with teammates and provide leadership as needed
- Assist teammates in resolvong any communication issues & grievances
- Understand & Train a team of 8 teammates with implementing Medflyt software.
Office Secretary
Law office of David J Rodkin
New York, NY
10.2016 - 09.2019
- Providing administrative and clerical support to the attorney along with completing Immigration forms, transcribing and proofreading legal documents
- Assist with taking clients to reach hearings, and organizing their case files
- Assisted clients from different backgrounds with language translation as needed
- Assisted firm attorneys to maintain schedule with different clients while keeping track of court hearing schedules
- Ensure all clients provide proper & valid personal documents to be submitted to court.
Education
Human administration -
New York City college of technology
New York, NY12.2028
Franklin Delano Roosevelt High School
Brooklyn, NY07.2015
Skills
- Customer service
- Time management
- Communication skills
- Workday
- Microsoft Office (excel, word, powerpoint)
- Leadership
- Bilingual
- Documentation review
- Team Management
- Teamwork
- Project Management
- Management Experience
- Budgeting
- Proofreading
Languages
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Contact Center Quality Manager
CenterLight HealthCare, Inc
02.2022 - Current
CDPAP care coordinator
Marks Home Care Agency
09.2019 - 09.2021
Office Secretary
Law office of David J Rodkin
10.2016 - 09.2019
Human administration -
New York City college of technology
Franklin Delano Roosevelt High School