Olena Rudik
Long Beach,NY
Summary
Detail-oriented professional with experience in digital file organization, office administrative tasks, and healthcare documentation support. Skilled in customer service, order processing, warehouse operations, and maintaining accurate records across healthcare, retail, and e-commerce sectors. Known for strong organizational abilities, independent work ethic, and effective collaboration in fast-paced team environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Contact Center Quality Assurance Specialist I
CenterLight Healthcare Inc.
03.2023 - 08.2025
- Performed a detailed review and digital filing of clinical records in the internal EMR system, ensuring accuracy, HIPAA compliance, and data consistency.
- Identified and resolved data discrepancies in a timely, accurate manner.
- Collaborated with a visit documentation team and internal departments (nursing, provider relations, IT) to resolve documentation upload inconsistencies.
- Assisted the supervisor and collaborated with other departments on a variety of tasks as needed.
- Generated and submitted daily reports.
- Delivered onboarding training to new staff, including system navigation, document protocols, and performance expectations (in person and remotely).
Sales & E-commerce Manager | Graphic Designer
Astory International LLC (Distributor of Korean Cosmetics & Household Care Products for Both B2C and B2B Sectors)
04.2017 - 12.2022
- Designed and developed advertising materials for both online and offline retail environments.
- Delivered flexible administrative support to meet shifting priorities and day-to-day office needs.
- Oversaw WordPress e-commerce site operations, including content creation, localization, regular updates, and technical maintenance.
- Administered multiple e-commerce platforms (Prom.ua, Rozetka, Kasta): added new products, updated listings, monitored inventory, and managed customer service.
- Participated in promotional planning, pricing strategies, and digital banner deployment across online and offline platforms.
- Handled end-to-end customer order flow: consultations, invoicing, order packaging, registration, and delivery coordination.
- Represented the company as part of a team at international trade exhibitions, including InterCHARM Ukraine.
- Performed cross-border market research alongside the team, contributing insights from trade shows, including Cosmoprof Bologna (Italy), and South Korean industry visits.
- Maintained wholesale client relationships by updating price lists, supporting invoicing and billing, and assisting with documentation processes.
- Participated in business meetings between an English-speaking executive and Ukrainian partners, providing informal English–Ukrainian translation to support clear communication.
- Oversaw packaging operations and warehouse workflows for large-scale shipments, from label design to supplier coordination, to meet B2B and B2C shipment standards.
- Participated in inventory audits, stock intake, and quality control of incoming products.
Beauty Advisor/Retail Sales Associate Cashier
Beyond UA (monobrand Korean Cosmetics Chain Store)
09.2015 - 02.2017
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Maintained store and product display areas for cleanliness and organization.
- Trained new staff on product knowledge and daily store operations to ensure consistent service and performance standards.
Education
Bachelor of Arts - Graphic Design, Environmental Design
Borys Grinchenko Kyiv University - Institute of Arts
Kyiv, Ukraine06-2015
Skills
Detail-oriented
undefinedTimeline
Contact Center Quality Assurance Specialist I
CenterLight Healthcare Inc.
03.2023 - 08.2025
Sales & E-commerce Manager | Graphic Designer
Astory International LLC (Distributor of Korean Cosmetics & Household Care Products for Both B2C and B2B Sectors)
04.2017 - 12.2022
Beauty Advisor/Retail Sales Associate Cashier
Beyond UA (monobrand Korean Cosmetics Chain Store)
09.2015 - 02.2017
Bachelor of Arts - Graphic Design, Environmental Design
Borys Grinchenko Kyiv University - Institute of Arts
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