Summary
Overview
Work History
Education
Skills
Timeline
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Humberto Carmona

El Paso,TX

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs, record maintenance, tax assistance, invoice inquiries, and book of business management.

Overview

6
6
years of professional experience

Work History

Premier Customer Service Representative

ADP
El Paso, TX
05.2023 - Current
  • Assisted assigned book of business accounting firms , ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of client interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Prepared quarterly reports for local, state, and federal agencies such as W-2s, 1099s, 941s.

Bilingual Customer Service Representative

Trellis Company
El Paso, TX
01.2022 - 04.2023
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Updated account information to maintain customer records.
  • Maintained knowledge of Department of Education policies to provide helpful suggestions and recommendations to customers.
  • Provided language translation services for customer service inquiries.

Quality Control Inspector

International Wire Group
El Paso, TX
08.2021 - 12.2021
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Provided feedback to production team regarding product quality.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Investigated customer complaints to take necessary corrective actions.
  • Inspected incoming and outgoing materials for accuracy and quality.

Stocking Team Associate

Walmart Supercenter
Tucson, AZ
02.2021 - 08.2021
  • Continuously checked products for quality assurance according to strict guidelines.
  • Generated and maintained accurate production records.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.

Crew Member

Cane's
El Paso, TX
03.2020 - 08.2020
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.

Sales Associate

Journey's
El Paso, TX
11.2019 - 01.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Prepared merchandise for sales floor by pricing or tagging.

Team Member

Whataburger
El Paso, TX
05.2018 - 10.2018
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Greeted guests pleasantly and answered menu questions.

Education

Highschool Diploma -

El Paso High School
El Paso, TX
06.2020

Skills

  • Report Preparations
  • Microsoft Office
  • Account Management
  • Bilingual
  • Verbal/written communication
  • Document Maintenance
  • Payroll Administration
  • Research/due diligence
  • Billing

Timeline

Premier Customer Service Representative

ADP
05.2023 - Current

Bilingual Customer Service Representative

Trellis Company
01.2022 - 04.2023

Quality Control Inspector

International Wire Group
08.2021 - 12.2021

Stocking Team Associate

Walmart Supercenter
02.2021 - 08.2021

Crew Member

Cane's
03.2020 - 08.2020

Sales Associate

Journey's
11.2019 - 01.2020

Team Member

Whataburger
05.2018 - 10.2018

Highschool Diploma -

El Paso High School

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Humberto Carmona