Summary
Overview
Work History
Education
Skills
Timeline
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Humberto De Luna

San Antonio,TX

Summary

With 5 years experience in banking. Dedicated to establishing long-term relations with customers. Adept at understanding customer needs to recommend appropriate banking products. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

4
4
years of professional experience

Work History

Personal Banker

Frost Bank
10.2022 - Current
  • Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
  • Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
  • Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
  • Develop relationships with clients. Provide advice and guidance and help people along their financial journey
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

Lead Bank Teller

Frost Bank
07.2021 - 10.2022
  • Perform teller duties in accepting and recording payments, deposits, and other transactions
  • Provide guidance to tellers in complex customer transactions, and training for new tellers
  • Ensure adequacy of currency and coin supply. Balance daily settlements, such as ATM or vault
  • Keep informed of changes in services or procedures to educate, inform and earn new relationships through referrals as appropriate\
  • Handle collections, notes, exchanges also perform cash audits as necessary
  • Manage risk and actively practice loss prevention under principal accountabilities
  • Remain familiar with applicable policies, laws and regulations, and Bank Secrecy Act policies
  • Perform all other duties as assigned
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

Teller Associate

Frost Bank
07.2019 - 07.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Calculated fees due, interest and change for customer transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

BBA - Management

Texas A&M San Antonio
San Antonio, TX
06.2026

Associate of Business Administration -

Palo Alto College
San Antonio, TX
06.2021

High School Diploma -

Dillard McCollum High School
San Antonio, TX
06.2017

Skills

  • Consumer banking
  • Night and safe deposits
  • Staff Management
  • Complex problem-solving
  • Relationship building and management
  • Compliance, banking laws and regulations
  • Spanish speaking
  • Cash Handling
  • NCR Cash recycler
  • Sales expertise
  • Financial services
  • Excellent time management skills
  • Calm Under Pressure
  • Critical Thinking
  • Public Speaking

Timeline

Personal Banker

Frost Bank
10.2022 - Current

Lead Bank Teller

Frost Bank
07.2021 - 10.2022

Teller Associate

Frost Bank
07.2019 - 07.2021

BBA - Management

Texas A&M San Antonio

Associate of Business Administration -

Palo Alto College

High School Diploma -

Dillard McCollum High School

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Humberto De Luna