Summary
Overview
Work History
Education
Skills
Timeline
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Mark Miche

Los Angeles,CA

Summary

A seasoned banking professional with 21 years experience in personal and business banking, business and consumer lending, and operations. Successful in meeting and exceeding sales goals along with meeting customers’ needs and concerns.

Overview

24
24
years of professional experience

Work History

Personal Banker

Citibank
Beverly Hills, CA
01.2011 - Current
  • Acquire new business and deepen current customer relationships by engagement in conversations with clients in branch and calling on sales force leads and creating follow ups to ensure full opportunity is captured
  • This includes helping customers from the teller line and customers that are referred over from the tellers
  • Review customers’ accounts to ensure customer is in the right account and taking advantage of all the features and benefits that come with the account and make sure client is digitally engaged to make their banking more convenient
  • Performing account maintenance which includes address changes, debit/credit card issues, adding changing signers on accounts which results in additional opportunity to uncover additional needs and services, debit card upgrades, online bill payment, additional credit card accounts and additional consumer and business accounts
  • Working current book of business through salesforce which serves as follow up and make sure customers’ needs are being meet
  • Notifying customers of current promotions to increase money on deposit with the bank
  • Also look for both consumer and business lending opportunities with either a home equity line of credit or if business owner, a business line of credit to help business owner grow their business
  • Refer business clients to cash management services to provide client with ways to save them time and money
  • Referred sales to banking partners, mortgage specialist in order to provide customer savings by lowering interest rate for refinance of current home or purchase of new home and financial advisor for longer term accounts and/or retirement accounts
  • Work with Citigold relationship manager to ensure full relationship of client is captured including self employed business clients
  • Strong Team Player which includes helping my fellow teammates listen attentively to clients, build rapport, help out with trouble shooting client issues and ensuring they are resolved in a timely matter, offer solutions to win customer loyalty

Business Banking Specialist/Sr. Personal Financial Rep

Washington Mutual/Chase
Santa Monica, CA
01.2003 - 01.2011
  • Acquire new business and deepen current customer relationships by working the lobby and calling on current book of business which resulted in upgrading debit card accounts, obtaining new credit card accounts, business lending applications and additional savings and business accounts
  • Performing off site visits which helped in acquiring new business both for business and consumer accounts which resulted in bringing new customers to the bank
  • Working current book of business and follow up, which creates better customer experience to ensure satisfaction and to make sure all opportunities have been captured
  • This resulted in consumer accounts for employees of business owner and additional products and services for the business owner
  • Couch and mentor the tellers and other team members to increase comfort in order to help discover sales opportunities with existing and potential clients
  • Referred sales to banking partners, Paychex/ADP and Payment Tech, Merchant card services which resulted in better retention with the bank and added convenience for the customer
  • As Business Specialist was able to meet and surpass yearly lending goal of $400,000 which resulted in $570,000 business lending for the year of 2007 with an average of 20 business accounts opened each month
  • As Sr
  • Personal Financial Rep was able to provide customers with options to purchase or refinance homes by taking and processing home loan applications and conduct a loan signing
  • Also taking and processing home equity applications and conducting loan signings
  • Able to manage a pipeline of 20+ loans resulting in May 2007 of 18 funded units.

Licensed Banker, Teller

Azusa, CA
01.2000 - 01.2003
  • Providing outstanding customer service, by processing customers deposits, withdrawals, transfers, check orders, issuing debit cards and referring customers to personal financial representatives which resulted in sales for the branch, meeting referring goal which resulted in an average of 25 referrals a month
  • Balancing cash drawer and close out end of day transactions to ensure all cash was accounted for
  • Atm custodian, which resulted in balancing the atm, adding cash to atm machine and posting cash to general ledger.

Education

Kaplan University
10.2009

Pasadena City College
01.2002

Santiago Canyon College
01.1999

Skills

  • Business Banking
  • Acquiring Business
  • Business Lending
  • Deepen Customer Relationships
  • Consumer Banking
  • Utilizes Branch partnerships
  • Consumer Lending
  • Mentoring/Leading

Timeline

Personal Banker

Citibank
01.2011 - Current

Business Banking Specialist/Sr. Personal Financial Rep

Washington Mutual/Chase
01.2003 - 01.2011

Licensed Banker, Teller

01.2000 - 01.2003

Kaplan University

Pasadena City College

Santiago Canyon College

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Mark Miche