Humberto Kim
Lantana,FL
Summary
A seasoned professional with a proven track record at Bees Knees Restaurant, I excel in team leadership and complex problem-solving. Demonstrated ability to enhance customer satisfaction and resolve conflicts efficiently, underscoring my patient personality and dedication. Skilled in both employee management and technical troubleshooting, I ensure high-quality service and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Secondary Manager - Server
Bees Knees Restaurant
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Service Technician
Xfinity Comcast
11.2023 - 02.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Activity And Sport Science - Physical Education Teaching And Coaching
Universidad De Matanzas “Camilo Cienfuegos”
Matanzas, Cuba06.2020
Skills
- Very patient personality
- Team Leadership
- Complex Problem-Solving
- Ability to reason
- Perseverance and dedication
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Technician
Xfinity Comcast
11.2023 - 02.2024
Secondary Manager - Server
Bees Knees Restaurant
11.2022 - Current
Activity And Sport Science - Physical Education Teaching And Coaching
Universidad De Matanzas “Camilo Cienfuegos”
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