Humberto Lawlor
Gainesville,VA
Summary
Data center professional with proven track record in managing critical infrastructure and maintaining high operational standards. Known for reliability and flexibility in adapting to evolving requirements, contributing to team success and operational excellence. Expertise in hardware maintenance, network configuration, and problem-solving.
Overview
5
5
years of professional experience
Work History
Data Center Technician
Microsoft
06.2024 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Used Microsoft Office to develop documents and spreadsheets for specific analyses.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Entered device locations and cable connections into database.
Data Center Technician
Tiktok
02.2023 - 06.2024
- Inspect and install hardware, configure servers, and manage network connections using Linux.
- Monitor performance metrics, apply updates, and perform preventive maintenance.
- Diagnose and resolve hardware, software, and network issues using Linux.
- Maintain accurate records of equipment, configurations, and incidents.
- Conduct security checks, audits, and respond to breaches if necessary.
- Review and update disaster recovery plans and participate in testing.
- Communicate with vendors for equipment deliveries and maintenance.
- Provide technical assistance and support to users and colleagues.
- Stay updated with industry trends and technologies through training and certifications.
- Respond to emergencies such as power outages or equipment failures promptly.
- Trained new hires on standard operating procedures, safety protocols, and best practices within data center environment.
- Participated in regular meetings with staff members across departments to discuss ongoing projects and initiatives related to data center operations.
- Directed PDU installation, power circuit auditing, lighting upkeep and rudimentary CRAC unit management.
Data Center Technician
Amazon Web Services, Inc.
02.2022 - 02.2023
- Diagnose and repair failures with computer/server hardware using Linux.
- Troubleshoot basic network connectivity issues in TORs using Linux.
- Troubleshoot computer hardware components and report all repairs using Linux commands.
- Applied troubleshooting and response procedures associated with alarms, alerts and notifications from monitoring systems.
- Exhibit proficiency in the use of test and measurement equipment.
- Work as a team member to achieve Diagnostic departments process yield goals.
- Assembled, deployed and executed troubleshooting on PC and server hardware and network devices.
- Performed cable management tasks, such as routing, labeling, and testing connections.
- Responded to emergency situations involving power outages or system failures, working quickly to minimize downtime.
Data Center Operator
Visa
12.2020 - 02.2022
- Managed relationships with vendors supplying equipment or services related to data center's operation.
- Coordinated with other departments to determine their specific needs regarding data storage and processing capabilities.
- Collaborated with IT teams to troubleshoot and resolve data center-related problems.
- Drafted shipment BOLs, packing lists, invoices and shipping labels.
- Tracked and traced in-transit loads to stay updated on shipment status.
- Maintained accurate records of all incoming and outgoing shipments using Microsoft 365 software (Windows 10) - Excel
- Coordinated shipment details, recording load data and destination in Windows 10.
- Collaborated with team-members with help find RMA's, serial numbers, part numbers, in-stock parts, etc. Using Microsoft Outlook.
IT Field Technician
United Airlines
01.2020 - 03.2020
- Managed relationships with vendors supplying equipment or services related to data center's operation.
- Coordinated with other departments to determine their specific needs regarding data storage and processing capabilities.
- Collaborated with IT teams to troubleshoot and resolve data center-related problems.
- Drafted shipment BOLs, packing lists, invoices and shipping labels.
- Tracked and traced in-transit loads to stay updated on shipment status.
- Maintained accurate records of all incoming and outgoing shipments using Microsoft 365 software (Windows 10) - Excel
- Coordinated shipment details, recording load data and destination in Windows 10.
- Collaborated with team-members with help find RMA's, serial numbers, part numbers, in-stock parts, etc. Using Microsoft Outlook.
Education
Bachelor of Science in Computer Science - Cyber and Network Security
ECPI University
06-2018
Skills
- Data Center Operations
- Network Troubleshooting
- Computer hardware troubleshooting
- Network support
- Attention to Detail
- Team Collaboration
Accomplishments
- Efficient Hardware Implementation: Successfully deploy new server hardware with minimal downtime.
- Effective Troubleshooting: Promptly identify and resolve hardware and network issues.
- Improved Preventive Maintenance: Implement enhanced preventive maintenance processes.
- Enhanced Security Measures: Strengthen security protocols and access controls.
- Better Documentation and Asset Management: Enhance documentation and asset management practices.
- Training and Mentorship: Provide guidance and support to junior technicians.
- Recognition for Service Excellence: Receive recognition for outstanding performance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Center Technician
Microsoft
06.2024 - Current
Data Center Technician
Tiktok
02.2023 - 06.2024
Data Center Technician
Amazon Web Services, Inc.
02.2022 - 02.2023
Data Center Operator
Visa
12.2020 - 02.2022
IT Field Technician
United Airlines
01.2020 - 03.2020
Bachelor of Science in Computer Science - Cyber and Network Security
ECPI University
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